Character Animator: Can't write to font cache directory

New Here ,
Apr 11, 2021 Apr 11, 2021

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So yesterday I had no problem whatsoever opening Character Animantor. Today here am I sitting here trying to open Character Animator and I get this message, "Can't write to font cache directory". I clicked OK and nothing else happens. For reference I use Windows 10 as my OS. How can I fix this?

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Sounds like a permissions problem with this directory: %LocalAppData%\Temp\Adobe\Character Animator\4.0\Typesupport (replace "4.0" with your current version)

 

Using Windows Explorer, you can delete that "Typesupport" directory if it's there already. If that doesn't work, delete the entire 4.0 (or whichever version you are using) folder, though that will reset any preferences you have changed — not usually a problem as Ch doesn’t have many preference settings.

 

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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if you're using the beta version that path will be "Character Animator (Beta)" instead of "Character Animator"

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