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The template puppets work but once i try to import an illustrator file with my puppet character animator freezes and crash. I will really appreciate any help i can get on this.
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Could you please share your AI files as a shared link (Creative Cloud, Google Drive, Dropbox, etc.) so we could take a closer look?
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Hi oksamurai,
I am sorry for the late response but here is the link to the illustrator file Adobe Creative Cloud
Thank you
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I just imported it and it worked for me.
Does only this puppet crash for you? Or does the same thing happen with the sample puppets in the Start panel?
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Any puppet i try to add crashes the application but it works with the templates
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Hmm, very strange.
You say this is happening to Illustrator files - do Photoshop files work?
With the templates, both the Photoshop and Illustrator versions work?
How about other templates like the ones on http://adobe.com/go/chexamples and http://okaysamurai.com/puppets/ ?
Which version of Illustrator are you using?
Can you post your computer specs?
I'm wondering if it's related to just Illustrator, or something else...
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Hi oksamurai,
Thank you so much for replying to all my messages. I am not very familiar with photoshop so i haven't used it. i downloaded the wilk puppet and try to import the illustration version but the application crashed but the photoshop version was installed successfully. I think you are right to think that the problem is probably with illustrator. I use Adobe Cloud Services so i have the latest version of illustrator. I have also attached my computer spec.
Thank you
Tao
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Thanks! The recommended RAM is 16GB for After Effects and CH - so I wonder if that has something to do with it.
I also wonder if an uninstall / fresh reinstall of AI would help?
I'm at a loss though. If you've updated your system, apps, drivers, etc - everything should just work...
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I had a similar problem - updated everything using Creative Cloud and tried to import an AI file to Character Creator (slight pause then crash)
I then noticed that my version of Character Creator was still Beta (even though I was launching the App using the Creative Cloud App). I had a look in the Applications folder on my computer and noticed that I had both the 2019 version and Beta version - deleted the Beta version folder and launched the 2019 version.
My AI files then imported fine
I hope this is the same problem you are encountering and that it solves your problem 🙂