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Character Animator crashing when importing puppets

Community Beginner ,
Sep 29, 2017 Sep 29, 2017

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Hi, Character Animator (Beta 6) randomly crashes whenever I import puppets (ai files). I am on macOS High Sierra right now, is there any way to fix this?

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correct answers 1 Correct answer

Adobe Employee , Oct 02, 2017 Oct 02, 2017

I just confirmed with our QE team this is a known bug. It will be fixed in the upcoming next release.

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Community Expert ,
Sep 30, 2017 Sep 30, 2017

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Several Adobe apps have issues with High Sierra.

You might want to downgrade the system.

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Adobe Employee ,
Oct 02, 2017 Oct 02, 2017

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I just confirmed with our QE team this is a known bug. It will be fixed in the upcoming next release.

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Community Beginner ,
Oct 15, 2017 Oct 15, 2017

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1.0?

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Adobe Employee ,
Oct 16, 2017 Oct 16, 2017

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The upcoming non-Beta version, yes. However, we still would like to diagnose the .ai file that's causing you trouble just to make sure it's not some other issue. Thanks.

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Adobe Employee ,
Oct 02, 2017 Oct 02, 2017

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If you have a specific .ai file that reliably crashes, that didn't crash when the OS was 10.12 (or whatever you previously had), we'd like to take a look at the file. Feel free to send a shared link (Dropbox, Google Drive, etc.) to the .ai file, private message OK, too.

Thanks.

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