Character animator don't recognize the camera

Report · Mar 09, 2019

After a few times I used the camera on character animator the program does not recognized it anymore.
Can´t understand

A have tried to reinstall the drivers and does not work ...

If i go to the panel and to select the camera source just show one, USB VGA UVC Web Cam,

even if i click on ok the camera does not work

Hope somenone can give me a different option than reinstall it

My OS is W10 enterprise - 1803 version

!

Thanks a lot in advance

Report · Mar 13, 2019

Hi Sebas,

Are you able to use your camera in other apps?

Thanks,

KS

Report · Mar 16, 2019

Hi !
Yes, i can use the camera in other apps without a problem !

Report · Mar 17, 2019

Hey, I had a similar issue a while back, unfortunately the only thing that did sort it for me was a fresh install of CA.

Report · May 20, 2019

Hello there,

Can you please tell us which version of Character Animator are you using?

Also, please provide the make and model of your camera.

Thanks!

Report · Jun 10, 2019

Hi there.

Thanks foe the reply. After few attempts and many restarts the system recognized the camera.
still working without any aditional problem.

Now i have other issue, hope you can help me

Report · Jun 11, 2019

Glad to know it worked.

I have notified our Adobe Premiere Pro's support team. They will help you with the Premiere Pro issue that occurred after .mogrt file installation.

Give us a shout if you need anything else.

Cheers,

Shivangi

Report · Dec 17, 2022

how do i contact the adobe support team.

1 Correct answer