So you make an avatar prepare a script, follow tutorials. Film the footage you want, then the app asks you to use a completely seperate app to turn it into an MP4. Whatever install Media encoder but then all I get are error messages saying it failed to connect to Media encoder. And nothing I've seen online is helping, can someone help me? and can adobe just give Character animator a finish and render button, would solve many issues.
Please help I've got not idea what I'm doing I'm stuck.
That is strange. Media encoder is normally installed at the same time as Character Animator. You have to use the version that is compatible with the version of Character Animator. Normally I just upgrade all the Adobe tools together (including Character Animator and Media encoder) and they work. (Media Encoder is used by other Adobe apps as well.) For example, in Adobe "Creative Cloud Desktop", it lists Character Animator 22.2 and Media Encoder 22.2. Your screenshot shows Character Animator 22.2, so that sounds like the latest version. What version of Media Encoder is installed? You can start Media Encoder as a separate app then open Help / About Adobe Media Encoder from the menu. Mine shows 22.2.
Yes, like Alan says, make sure both CH and AME are up to date.
And yes, we know this is a pain and will have a better solution for rendering sometime soon, stay tuned...
I have Character Animator beta 22.4 and Media Encoder beta 22.4 and I am unable to render CH beta. Running on Mac OS 12.3.1
Many things have changed. Is this an OS issue or AME issue? AME 22.3 works fine with CA22.3
Hmm strange, that should work.
If you try opening up AME first, then import the CHPROJ file into it, does that work, or give you the same error?
I had AME beta open before exporting and made no difference. I tried one of the example puppets and this also failed. Specifically the dragon example.
Hmm, I just tried it with the latest Betas on my end and it worked. I'm not sure why it isn't on your machine.
One thing you might want to try is the new Beta Quick Export feature at the top right. This should render out a video without needing AME.
Thanks. This works but I need the video with alpha. Guess I will stick with the non-beta version.
My Mac running on OS 12.3.1 has the problem. I have another Mac on OS 11.6.1 that works fine.
Thanks for the info - I'll pass it on to the team to take a closer look.
Sorry it's not working for you. Have you tried rebooting first? There is an invisible communication process that might have hung.
What are the exact (including build numbers) versions of Ch beta and AME beta that you are using?
Are those the same exact build numbers that are working on one machine and not the other?
On the machine that doesn't work, can you dynamic link an After Project into Premiere Pro? (drag a composition from AE into PPro, does it show up properly?)
Are the machines intel or arm processors?
> I had AME beta open before exporting and made no difference.
Try running AME and using its File > Add Source... command and choose the .chproj (other option: drag & drop the .chproj file from the Finder into AME). Does that work? (Try it both with Ch running and Ch not running.)
Thanks for helping us to trouble-shoot this issue!
We’ve tried on different intel machines with macOS 12.3.1 and the same AME/Ch verisons you are using, but have not been able to reproduce the problem. If you’re willing to work with us directly to diagnose the issue, please DM me directly.
Thank you for these details. Are there any unusual characters in the path to the directories/drives that aren't working? Or extra long paths?
macOS update makes me wonder if the permissions have been mis-configured. Normally macOS will request your permission when the app tries to access a restricted area. As a test, can you try adding any apps that can't access those drives to the list of apps in System Preferences > Security & Privacy > Privacy > Full Disk Access?