Character Animator not opening

New Here ,
Mar 25, 2021 Mar 25, 2021

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Hi,

I just installed Adobe Character Animator 2021 and it won't open.
Nothing happens, I don't even see the splash screen.
Sometimes I get an error and a log file is created on the desktop (such as "Character Animator_2021-03-25_100421.crash").
Here are a few lines from this file :

     Crashed thread: 33 [18672] THREAD_PRIORITY_NORMAL

     Exception Code: EXCEPTION_ACCESS_VIOLATION
     Exception Parameters: User-Mode data execution prevention (DEP) violation at location 0x0000000000000000
     Exception Message: 3221225477 L'instruction à 0x%p emploie l'adresse mémoire 0x%p. L'état de la mémoire ne peut pas être %s.


I tried rebooting and reinstalling several times but nothing changed.


Any idea ? 😞


Thank you

TOPICS
Bugs , Crash , Download and install

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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You would have to go to thread 33 of the crash log (or whatever thread is shown the next time you see the crash reporter) and post that information for anyone to be able to interpret what caused the crash.

 

You can also try trashing your preferences by deleting the corresponding version number folder (probably "4.0") in ~Library/Application Support/Adobe/Character Animator

 

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New Here ,
Apr 02, 2021 Apr 02, 2021

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Hi David,

Thank you for the quick reply !
I tried trashing your preferences but it did not work.
I then contacted support, who sent me the CH v3 installation file.
Then I was able to update and everything is working fine.

And I am currently working on animating my puppet 😉

 

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Adobe Community Professional ,
Apr 02, 2021 Apr 02, 2021

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Awesome! That's great to hear that Support was able to get you up and running so quickly.

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