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Character animator not working as it should

Community Beginner ,
Apr 03, 2023 Apr 03, 2023

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Why does my character not load? The program claims there is a problem with the graphics card, which there is not or adobe ilerstrator would not work either! How do I fix this!

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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What exactly is the error that you are getting? Could you post a screenshot of the error? Is this a problem specifically with this character or does it happen with other puppets as well?

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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Yacov28864256x7c3_0-1680618315253.png

I cant get on to check other puppets!

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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Try this - when starting the program, hold down the ALT key to start the program in the home page.

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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That does not work! Any other suggestions? I could not find anything in prefrences!

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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It won't even work on pre built puppets! Invalid GPU call?

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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It is telling me to get device remove reason to determine apropriate action, but I do not know what this means or how todo it!

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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All I can suggest is to check to make sure you are using the most current device drivers for your graphics card.

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Community Beginner ,
Apr 04, 2023 Apr 04, 2023

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I am using the most current drivers my administrator updet the drivers very recently!

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Community Expert ,
Apr 04, 2023 Apr 04, 2023

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A little searching says that GetDeviceRemovedReason is a directX function. I've seen some videos about it on the internet, but I do not feel qualified to advise you on how to deal with it. 

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