Character Animator shuts down when importing illustrator file

Community Beginner ,
Apr 11, 2018 Apr 11, 2018

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Hi! I made a puppet in Illustrator and saved it as an illustrator file. But every time I try to import this file in Character Animator, the program shuts down. Does anyone know what's the cause of this problem?

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LEGEND ,
Apr 11, 2018 Apr 11, 2018

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Do you get any messages? How much memory does your computer have?

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LEGEND ,
Apr 11, 2018 Apr 11, 2018

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If you don’t mind sharing the artwork, you could upload to google drive etc and share a link here. I or others could try and see what happens. (Or send a direct message). I cannot try until I get home from work.

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Community Beginner ,
Apr 12, 2018 Apr 12, 2018

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I reinstalled Character Animator and after that it worked again! So the problem is solved. Thank you for your reply!

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