Character Animator won't launch.

New Here ,
Nov 08, 2019 Nov 08, 2019

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The app acts like it is going to start, but it never gets past saying "Loading." It has done this since I upgraded to MacOS Catilina. I just udated to the 2020 version, but it still won't start. 

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Freeze or hang

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Adobe Community Professional ,
Nov 08, 2019 Nov 08, 2019

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Have you tried trashing your preferences? 

Windows: C:\Users\[USERNAME]\AppData\Roaming\Adobe\Character Animator\3.0

macOS: ~/Application Data/Adobe/Character Animator/3.0

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New Here ,
Nov 11, 2019 Nov 11, 2019

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Yeah, I tried that, but it is still hanging up. 

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Adobe Employee ,
Nov 11, 2019 Nov 11, 2019

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Try enabling camera and micorphones in System Preferences > Security and Privacy > Privacy.
Please also see this doc.

Your docs folder might have Read Only permissions.

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New Here ,
Nov 11, 2019 Nov 11, 2019

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The camera and microphone were already allowed, and the folders are all read write.

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Adobe Community Professional ,
Nov 11, 2019 Nov 11, 2019

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Sorry to hear both of those suggestions didn't work. Have you tried the simple uninstall (while making sure to remove the prefs) and reinstall?

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New Here ,
Nov 18, 2019 Nov 18, 2019

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Yeah, that was the first thing I did.

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Adobe Community Professional ,
Nov 18, 2019 Nov 18, 2019

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This does sound like it could be a permissions issue. You said your folders are read/write, but does that include this one? https://blogs.adobe.com/creativecloud/permissions-mac-os-start-adobe-applications/

 

Also, as a good test to see if this is an issue confined to your local account is to temporarily create a new user account. If CH launches with no issue there then it's an account issue, not an app issue.

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