Dangle object gets distorted to extremes during Export but looks fine in scene preview window

Community Beginner ,
Jul 10, 2019 Jul 10, 2019

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hi there.

​I'm having a problem with dangle behavior. Everything seems to work perfectly in the scene preview window during recording and playback. But when I Export the scene via Adobe Media Encoder or PNG Sequence, the dangle area starts moving all over the place and the character gets distorted so much. The character is a simple dragonfly and the tail is to dangle. I have tried so many things such as put the wings of cycle layers to off thinking its taking too much computation. Added just only the dragonfly to a new scene and tried exporting.

​I hope you have a solution to this problem as to why this is causing and a work around for this problem. Thanks so much in advance. Jeff Almasol

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Adobe Employee ,
Jul 10, 2019 Jul 10, 2019

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Very strange. Does this happen to every puppet or just the Dragonfly? For example, if you export a video of Chloe moving her head around, does her hair act the same way? I'm wondering if it's isolated to just this puppet or it's a more universal issue...

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Adobe Employee ,
Jul 10, 2019 Jul 10, 2019

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Also, what specific version of Character Animator are you using? Is it the latest (2.1.1), and if not does updating to that latest version make a difference? (You can update via the Creative Cloud desktop application.)

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