Dragger Exporting Incorrectly

[kaleidoscopial]

For reference, I'm working on the beta software.

Last week I tried exporting an eagle flapping a wing in a specific gesture. After a lot of trial and error, I found a wing flap that worked, so I set it as a trigger and just used that every time I needed the gesture, instead of re-dragging every time. Then when it came to export my scene, I found if I tried to go through media encoder, my dragger got exaggerated somehow and would warp my character's wing well beyond what the preview had shown in CA. But if I exported as PNG sequence/WAV, problem solved! I managed to use that fix for several days.

On Friday, I found two wing flaps that weren't the same as the others - I had done them before I had set up the trigger, I guess. I went back and deleted the wrong ones, replaced them with the trigger, and tried to export that scene as a PNG sequence like before. This exporting process had, for the record, worked for about 6 exports of different parts of the scene over several days. Then suddenly on Friday, exporting a correction was giving me the same problem as before with the warping.

Does anyone have any idea what could be happening here? I've tried restarting CA Beta multiple times, going back to exporting as MOV files, etc., but nothing seems to be working. This is creating a huge backup in production and I hate to be the one responsible!

[keiko.yamada]

Hello,

Sorry to hear the problem to export the scene.

Could you please check the version of AME and CH you are using when you saw this?

If you are seeing the the same problem to export PNG, could you share your project that has this problem?

Thanks.

[kaleidoscopial]

Hi! I'm using Character Animator Beta verion is 3.4.0.128. Media encoder Beta is 14.4.0.18!

Here is the link to the ZIP folder that should have all the necessary files in it: https://drive.google.com/file/d/1m9ztu8QDrBhg3qgE2C3izsey3N4jxYnH/view?usp=sharing 

[keiko.yamada]

Hi,

Could you allow me a access this file? I got "Access Denied" with my google test account.

thanks.

[kaleidoscopial · Accepted solution]

I actually was able to resolve the problem - not entirely sure where, but somewhere inside either the Face, Eye Gaze, Triggers, Head Turner, or Draggers, something was broken in only that section. I broke out a new scene and tried to recreate the problem area, and it exported (as a PNG sequence) properly. I then replaced the broken section with the components from the second scene, and it solved the issue.

Not sure why things still won't export right as MP4 or MOV files, but at least the broken section exports to some capacity. Thank you regardless for your assistance!

[kaleidoscopial]

Any update on this? Still having the same issue and can't seem to find a solution, considering exporting into Character Animator (the non-beta version) breaks the IK even more.