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Hello, I'm getting the error listed in the title. I'm on a MacBook Pro, and it comes up when the program tries to use the camera. The program has the proper permissions to access the camera. I can't close the error window, either. I can just hit "OK" and the error pops up again. I have to force quit out of the application to get out of it. Any suggestions?
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I have the same problem, can't find the answer
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Hi Shaun,
Did you find a solution?
Having the same issue.
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Do you have virtual camera software installed? If so, make sure it’s configured to use a frame of 640x480 or bigger. Or uninstall it if you're not using it.
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Same problem here and no virtual cam installed.
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Can you try with the Beta version (see the "Beta apps" category in the Creative Cloud desktop app):
We've made some changes recently that might fix this — though it's hard to say without being able to reproduce it. Also: do you have any other cameras attached or hardware that might advertise itself as a camera?