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Error code issue

New Here ,
Mar 30, 2021 Mar 30, 2021

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Hello, my team and I are using DropBox Pro and experiencing these 3 issues when trying to open files.

 

ISSUE ONE (occurs with Adobe Illustrator open by the way)

 

USER A - creates file. Works fine on their computer. Saves file. Reopens file. Works well.  File syncs to DropBox.

 

USER B- Opens file. Receives error message. Puppets open but timeline won't.  Error message:  Internal Error code 1109000033:349+8 bad argument #1to 'Localize'.

 

ISSUE TWO:

 

User tries opening project, receives error code:  Internal error code (726879107:1952+60) sorry, this project is too old to open in this new version of the app (no git refs found with this version information).

 

I uploaded screenshots if any help.

 

What's this mean? What do I need to fix it? Any ideas? thank you.

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New Here ,
Apr 01, 2021 Apr 01, 2021

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Bump this to the top. Anyone have any ideas?

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Explorer ,
Apr 13, 2022 Apr 13, 2022

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Same issue. Another bump.

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Community Expert ,
Apr 13, 2022 Apr 13, 2022

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Are you accessing the files locally or on Dropbox? CH does not work well at all on the cloud. Assuming that you are doing the former and not the latter, you will need to use "Copy Media Files to Project Folder" to ensure that all of the necessary data is being saved with your project.

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Explorer ,
Apr 13, 2022 Apr 13, 2022

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> CH does not work well at all on the cloud. 

 

lol, c'mon Adobe

 

anyway, thanks for the insight

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