Error importing Character Animator project into After Effects

New Here ,
Apr 12, 2019 Apr 12, 2019

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Hi,

I, hope you are well! Today, I updated After Effects today and tonight I imported a character animator project across and it said an error message,

Audio conforming failed media cache preferences. I am unsure if it has to do with the update or not but, i cant work out how to correct this issue. Can you please assist me with this? Thanks so much! Michelle

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Participant ,
Apr 12, 2019 Apr 12, 2019

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Have you tried to go to FILE - IMPORT then finding your CH file. Once you pick the CH file it will bring up your scenes. That seems like the proper way to import now. I still have all kinds of issues with using both of these together though unfortunately.

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Adobe Employee ,
Apr 12, 2019 Apr 12, 2019

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You should be able to drag a scene from CH's Project panel into AE's project panel. Are you seeing an error with this? The latest versions of both CH (2.1) and AE (16.1.1) are installed?

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Participant ,
Apr 12, 2019 Apr 12, 2019

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Jeff I can't drag it over anymore for some reason but the import works.

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Adobe Employee ,
Apr 12, 2019 Apr 12, 2019

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Hmm, what's your specific OS version?

Does drag-and-drop of artwork from Finder/Explorer into CH's Project panel still work?
If you have PR, are you able to drag-and-drop a CH scene into PR's Project panel?

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Participant ,
Apr 12, 2019 Apr 12, 2019

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I'm on the newest version of windows 10 and all programs. I'll test out later today.

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Adobe Employee ,
Apr 12, 2019 Apr 12, 2019

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Can you retry sending a link to the error message, or type it (if not too long)? It didn't seem to come through in your original post.

Do you have the latest versions of After Effects (16.1.1) and Character Animator (2.1) installed?

If you open the project first in Character Animator 2.1, and then import the scene into After Effects, does it work?

Thanks.

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