Error occurs when saving PSD file over to ChA

Community Beginner ,
May 25, 2021 May 25, 2021

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Screenshot 2021-05-25 at 14.39.27.png

 I keep getting this error code every time I try to save changes over in Character animator. I tried opening up the puppet in new file but still get this.

Hope someone can help, thanks.

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Adobe Employee ,
May 25, 2021 May 25, 2021

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Does this happen with all puppets or just one? Do any one the home screen in the app work if you save a change made with them, like Chad or Chloe?

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Community Beginner ,
May 25, 2021 May 25, 2021

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This is the 1st time it's happened. I haven't tried home screen puppets. All was fine . had puppet almost there, made a few adjustments to photoshop file and then this. 

 

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Adobe Employee ,
May 25, 2021 May 25, 2021

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Can you please post or DM me the PSD file, and/or the File > Export > Puppet if it allows you to in CH?

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Community Beginner ,
May 26, 2021 May 26, 2021

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It seems to have been a PSD file mismatching with the CH puppet/scene. Binned it and started a new project with the puppet and PSD file worked. Thanks.

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