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Error Opening Illustrator File (64)

New Here ,
Nov 05, 2019 Nov 05, 2019

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Hi, I have been using Character Animator since July and have never ran into any issues with importing an ai file until today. I am trying to import an ai file to create a puppet and I keep getting this error:

 

Error (3.0x276): Error Opening Illustrator File (64)

 

I have never seen this error before. I basically had a character pack that I took pieces from and copied into a new ai file & saved in another location. I have used character packs like this before & have never had an issue. I don't know why I am having this issue now. If you have any information of how to resolve this, that would be wonderful. Thanks.

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Hi there,

 

We're sorry for the issue. Our engineering team has identified this issue with importing Illustrator files in Character Animator as a know issue.

We have found a workaround for it. Check out this article: https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html

 

I hope it helps. Let us know if you have any other questions.

 

Thanks,

Shivangi

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New Here ,
Nov 07, 2019 Nov 07, 2019

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I just had the same problem. Solved saving to CC (legacy)

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Adobe Employee ,
Nov 08, 2019 Nov 08, 2019

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Thanks for keeping us updated. Give us a shout if you need anything else. 🙂

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Community Beginner ,
Nov 08, 2019 Nov 08, 2019

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experiecing same error.  how do i locate the illustrator options panel as shown in the workaround?

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New Here ,
Nov 14, 2019 Nov 14, 2019

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I've spent nearly 30 minutes trying to figure out how to open that dialog box and am officially giving up at this point. 

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Community Expert ,
Nov 14, 2019 Nov 14, 2019

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You can select the file version in the second dialog box when savong as AI: so you first need to "Save as", give it a name, choose a location and click save. And then you get to the options. Please read the Illustrator documentation.

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