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Export to MP4 crashing with GPU Error

Engaged ,
Mar 14, 2023 Mar 14, 2023

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100% of the time when I attempt to export a 3 minute (or shorter) video to MP4, I see this error message:

Tim27898261hm38_0-1678811467389.png

I am not running any other graphics-intensive apps, and I do not have a browser open.

This is what Task Manager says during export:

Tim27898261hm38_2-1678811895640.png

The driver software is 100% current.

Tim27898261hm38_1-1678811538620.png

These are the specs in Device Manager:

Tim27898261hm38_3-1678811949120.png

This is the display information:

Tim27898261hm38_4-1678811978414.png

Any help would be appreciated.

Thank you!

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Bugs , Crash

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Engaged ,
Mar 14, 2023 Mar 14, 2023

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Sorry, here's more information.

First, the export is going to the local hard drive, not a cloud location.

Second, here is more system information:

Tim27898261hm38_0-1678812880782.png

 

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

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I assume you are using Quick Export (button in the upper right or File > Export)?

Does it work when you do File > Export > Video via Adobe Media Encoder, or File > Export > PNG Sequence and WAV...?

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Engaged ,
Mar 15, 2023 Mar 15, 2023

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Yes, I am using Quick Export. For a 150 second video, it takes over two hours to export with Quick Export. 

If I export via Adobe Media Encoder, the time increases to over 6 hours.

That said, tonight before I walk out the door, I will start the Media Encoder export and see what happens when I come to work tomorrow.

Thank you for the response.

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Engaged ,
Mar 22, 2023 Mar 22, 2023

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Thank you kindly for the response.

The export process using the Adobe Media Encoder crashes just like using the Quick Export (about 80% of the way through).

I am waiting on a new laptop to see if that fixes the problem.

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