exporting from character animator to media encoder issue

Community Beginner ,
Feb 19, 2018 Feb 19, 2018

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Hi guys, I’ve just tried exporting from character animator to the media encoder - each time it says ‘error’???? It usually works fine with all other adobe programs. Please help!

Regards,

John.

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LEGEND ,
Feb 20, 2018 Feb 20, 2018

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Have you checked how much free memory you have? Also there is a log file for media encoder you can bring up from the Media Encoder UI (not at a computer just now - I think you right clicked on the failed job).

Or are you not even getting to media encoder? Is it CH coming up with the error message?

Sometimes I have found exiting and restarting CH and Media Encoder cleared some issues for me. But screenshots or similar here might help - its hard to understand what you are doing exactly.

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