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Hello, I have problem with the Character Animator, can somebody help to see what is the problem?

Community Beginner ,
May 31, 2023 May 31, 2023

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001.png

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Community Expert ,
May 31, 2023 May 31, 2023

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save to a local drive.

 

<moved from download&install>

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Community Beginner ,
May 31, 2023 May 31, 2023

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Sorry, can I need a more clear explanation?

Is it in the local drive already?

CharacterAnimatorIssue_0-1685538480041.png

 

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Community Beginner ,
May 31, 2023 May 31, 2023

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oops wrong underline, should be the Adobe Character Animation

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Community Expert ,
May 31, 2023 May 31, 2023

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when do you see that error?

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Community Beginner ,
May 31, 2023 May 31, 2023

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I just download the app two days ago, and today is the first time I opened it, then it showed that I cannot select a puppet to start.

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Community Expert ,
May 31, 2023 May 31, 2023

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copy and paste here a screenshot of your root drive and its subfolders.

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Community Beginner ,
May 31, 2023 May 31, 2023

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oops where can I find it? sry that not good in using computer :"(

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Community Expert ,
May 31, 2023 May 31, 2023

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clicking that up arrow several times until you get to the top would be revealing.  

 

kglad_0-1685540724821.png

 

 

copying and pasting screenshots after each click would be even more helpful.

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Community Beginner ,
May 31, 2023 May 31, 2023

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CharacterAnimatorIssue_0-1685540956496.png

this?

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Community Expert ,
May 31, 2023 May 31, 2023

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if that's as far as you can go, something's wrong with your computer setup. ie, if that up arrow is no longer clickable, let adobe support check your computer to see if they can fix things without requiring a major overhaul of your computer software.

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

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Community Beginner ,
May 31, 2023 May 31, 2023

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CharacterAnimatorIssue_0-1685541584397.png

but I can't access with this

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Community Expert ,
May 31, 2023 May 31, 2023

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how'd you get to the admin console page?

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Community Beginner ,
May 31, 2023 May 31, 2023

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hmm what do you mean about it? I got this account from my school, I think I am not the admin, just the customer.

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Community Expert ,
May 31, 2023 May 31, 2023

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then you probably don't have access to adobe support directly.  you're supposed to contact your plan administrator, but they're unlikely to help you with your computer problem whereas adobe support would help you.

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