I got this error with Heller puppet from Okay Samurai

Community Beginner ,
Jul 08, 2020 Jul 08, 2020

Copy link to clipboard

Copied

Character error.jpg

TOPICS
Bugs

Views

173

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 08, 2020 Jul 08, 2020

Copy link to clipboard

Copied

i think something went wrong...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 08, 2020 Jul 08, 2020

Copy link to clipboard

Copied

Lol! Okay, being serious sorry, single click on the puppet in the project panel then look over at the properties. The firs one is Path. That is where the illustrator file is. Trying opening that file directly from illustrator using File/Open. Maybe it will give a better error message...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 09, 2020 Jul 09, 2020

Copy link to clipboard

Copied

@alank99101739 and others - are you able to open the Illustrator file okay? It works for me but I want to make sure it's not because I'm using an internal build...

 

https://okaysamurai.com/puppets/

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jul 11, 2020 Jul 11, 2020

Copy link to clipboard

Copied

Sorry, missed this question. I am on 3.3.1 and it opened without problem for me.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 10, 2020 Jul 10, 2020

Copy link to clipboard

Copied

But the puppet can not be open in adobe character! It's not possible. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 10, 2020 Jul 10, 2020

Copy link to clipboard

Copied

See my note below - from your screenshot I can see you're using 3.0 - if you updae to 3.1 or later this issue should go away.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jul 12, 2020 Jul 12, 2020

Copy link to clipboard

Copied

LATEST

Yeah! It worked. Thanks man.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jul 09, 2020 Jul 09, 2020

Copy link to clipboard

Copied

I wonder if it's the 2019 issue shown here: https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html. There's a workaround in that thread - does that work?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines