Internal error code when opening Puppet Maker tool

[delias20027726]

Hi there, I am new to Character Animator. When I try to open the Puppet Maker tool I receive the following error: 'Internal error code: (961804122:272+32) Found scenePPath() doesn't match expected ppath'. 

I tried installing and re-installing and downgraded to different versions to see if the issue would persist. It did. Could it be Dropbox Plus? As all of my files are backed up there. I did unsync the documents folder, where all Adobe Characted Animator files are saved automatically. If you think it is Dropbox, is there something else you think I should unsync in order for Puppet Maker to work?

I cannot think of any other reason for this. If anyone knows or has opinions, I would appreciate your help 🙂

Many Thanks,

Delia

[TheOriginalGC]

CH definitely does not work very well with files stored on servers. It prefers everything to be local, so DropBox could indeed be your problem. Try moving things (including your defaults) to a local drive and see if that fixes things.

[Pablo25851217i0cx]

I am also having this issue and I don't have any files in the cloud but I have Charter Animator installed on my D drive instead of my C drive could that be an issue?

[TheOriginalGC]

I have not heard of this being a problem. Maybe one of the more technically inclined folks can offer more insight.

[Pablo25851217i0cx]

Yeah I reinstalled it on my C dirve and I am still getting the error so it must be something else.

[oksamurai]

Is this only happening with Puppet Maker? Is everything else working for you in in CH?

Does your system match the minimum requirements? https://helpx.adobe.com/adobe-character-animator/system-requirements.html

One of these threads may help:

https://community.adobe.com/t5/character-animator-discussions/help-internal-error-code-1055099296-27...

https://community.adobe.com/t5/character-animator-discussions/adobe-character-animator-internal-erro...

[Pablo25851217i0cx]

Yes it is only happening with Puppet Maker everything else is working fine in  CH  and I have the minimum requirements

[oksamurai]

Can you please post here or DM me the contents of:

PC: %LOCALAPPDATA%/Adobe/Character Animator/<Version>/Puppet Maker

Mac: /Users/<name>/Library/Application Support/Adobe/Character Animator/<version>/Puppet Maker

[fullmetalbracket]

I have the same error please help

[oksamurai]

I'm also told this is fixed in the Beta version if you want to try that (see Beta apps on your CC Desktop app). It will be sent to the shipping version in the next major release.

[Wil helm26521228dv9b]

Hi I've tried puppet maker on CH Beta but puppet maker still doesn't seem to work any ideas why

[oksamurai]

What happens? Do you get an error message?

[Wil helm26521228dv9b]

Yes this error

[Wil helm26521228dv9b]

And this message on CH Beta

[oksamurai]

Two things:

• Try holding down SHIFT while opening Puppet Maker to clear your cache.
• If that doesn't work, take a closer look at your user documents folder - most likely there is a permissions issue of being able to write files there.

[Wil helm26521228dv9b]

i tried holding shift but it didnt work it came up with an error message that reads...

[oksamurai]

Okay, thanks for trying - so my best guess now is that it's a permissions issue. Even with clearing your cache you're seeing an error message, for a different file than before. That says to me that there's a write error - Puppet Maker needs to be able to create files in that folder. This should help: https://www.youtube.com/watch?v=yio0IYrZhtw

If that doesn't work, let me know.

[Wil helm26521228dv9b]

Thank you soo much i can finally use puppet maker 

[RicStone]

I am having the same issue, I tried modifying the permissions and flushing the cashe but no luck.
I am using Character Animator 24.2

[RicStone]