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Invalid Surface Image

New Here ,
Aug 12, 2019 Aug 12, 2019

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Today 2 of my characters stopped working in their scenes.  When building new scenes they come up with the same error.

INVALID SURFACE IMAGE

Any advice on getting these up and running again.

Screenshot 2019-08-12 12.01.25.png

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correct answers 1 Correct answer

LEGEND , Aug 12, 2019 Aug 12, 2019

Have you tried the scene refresh button? then try with ALT pressed as well. The two arrows in a circle at bottom of scene panel (might need to click the >> icon to reveal in your screenshot). Otherwise mention Dan Tull in this thread. He might recognize the error message,

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LEGEND ,
Aug 12, 2019 Aug 12, 2019

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Have you tried the scene refresh button? then try with ALT pressed as well. The two arrows in a circle at bottom of scene panel (might need to click the >> icon to reveal in your screenshot). Otherwise mention Dan Tull in this thread. He might recognize the error message,

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New Here ,
Aug 13, 2019 Aug 13, 2019

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Thank you! ALT refresh worked.

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Adobe Employee ,
Aug 13, 2019 Aug 13, 2019

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If you happen to have your original project *with* this error, we'd love to get our hands on it. PM me if you still have it.

Thanks,

Dan R.
CH QA

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New Here ,
Aug 13, 2019 Aug 13, 2019

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Im not sure if I still do after I fixed it. What files do you need?

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Adobe Employee ,
Aug 13, 2019 Aug 13, 2019

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I'd need the entire project folder. Opt/Alt + Refresh will rebuild cache files and once this has been done, the "bad" cache files aren't there anymore, so we'd need the project with the problem.

That said, it's possible we've already fixed this bug internally, so if you're able to send me the project with the problem, that would be great, but if not, that's OK.

Oh, Save As will strip the new project of some data we'd need, so unfortunately, it really would need to be the original project.

Dan R.
CH QA

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