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Lip Sync doesn't work even with default characters from the program. Only surprised, smile, and neutral work. The Camera is calibrated, and my microphone is reading "visualy" with the green metor flashing on point with my voice. Yet there is no synchronized lip movement in between. Originally I attempted my own character puppet and once I ran into this situation, I attempted to start from scratch using what CH could already provide like Chad, Chloe, or Wampler. But once it had the same results I knew somthing was up. I restarted my computer just to make sure and still no change.
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Actually, I don't know the solution to this, but I can suggest an alternative. After you perform a separate voice recording, you can import the file to create a viseme. If you are in a hurry, try this method.