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I have modeled a character in Zbrush, put the obj/mtl/bmp (only 1 texture map for the mesh) in a zip file, and after import the character appears only solid black. Uploading the obj alone works without any problem and the untextured character can be animated.
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Are you sure you posted this to the right forum? Character Animator is a 2D animation product and cannot load obj files to my knowledge.