my puppet return to the new settings

New Here ,
Jul 13, 2020 Jul 13, 2020

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hello all 

i created photoshop puppet and it works well after doing lot of work .. but after i close my pc and open again its like new puppet without tags without bones and without any thing 

how i can save my puppet ??

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Bugs , How to , Rigging

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Contributor ,
Jul 13, 2020 Jul 13, 2020

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Hmmm Islam, sounds spooky. CH normally saves everything as you are working. Perhaps do a "Save" before closing,  that creates a new "Version". You might also look in the "History" window (Window => History) and see what is being saved. Something really spooky is that CH might be looking at an older version of your puppet file in PS or AI. I have noted a few glitches in CH you might have simply experience one of those. Be of good cheer.

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New Here ,
Jul 13, 2020 Jul 13, 2020

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i save my project then i try to open and that is whats pop up !!

Untitled.pngUntitle2d.png

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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Sorry to hear about issues. The zero size of chproj file is normal, but error is not.

Is there any chance you opened the same project by older Character Animator?

Can you tell us how you save and open the project when you see this error?

Thanks.

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Adobe Employee ,
Jul 13, 2020 Jul 13, 2020

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Is your project saved in a location that is synced by Dropbox/GoogleDrive etc.? Those systems can corrupt the project.

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