Puppet Maker error

[Maria iiChtar]

Hello every one, i have the same problem with puppet maker. I tried everything; renanming the cache file's name to old, deleting the cache file, deteling the app, trying with all the versions of adobe character animator even the beta mode. i cant even lauch the tutorial in the app ... I called the support they tried everything too but did not resolve the thing, but after our conversation with the support i did a rebboot of pc it did launch the puppet maker only for 1 time and then stopped working ( i did try to reboot and it did not change a thing ) 

please please please, does anyone have any solution, i am needing this software for work and i don't have much time to complete my work. Thanks in advance for your answers !

[Peru Bob]

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Animator forum so that proper help can be offered.

Scroll down here to see a list of the forums:
https://community.adobe.com/

[TheOriginalGC]

What error messages are you getting? Share a screenshot if possible.