Puppet problems in CC 2019 and not in CC 2018

[olegd21486027]

Hi guys. Maybe someone could help me with a weird problem.

I rigged the puppet for the client in CC 2018 and it works just fine.

I sent it to him, he opened it in CC 2019 and found this problem with hair.

I work on Win 7 so I can't update my version to 2019 and can't check how the puppet works there.

Maybe you faced such problems and know how to solve it?

The puppet itself is here Ella2.puppet - Google Drive 

[alank99101739]

Hi. Here is the first profile when I load up into CH 2019.

Some of the fixed are off the edge of the hair, the origin is in the middle of the face, and there is a dangle surrounded by fixed pins. I get the hair going wacky as a result.

I adjusted the pins as follows. I moved the origin, made sure the pins were on the hair, put dangles at the bottom.

It started behaving after that.  The other profile I did the same - hiding the other profile, showing the correct profile, adjusting the pins etc to make sure on the artwork.

Could you include a screenshot of the rigging you see for the same profile? I am wondering if the rigging is moving between releases, or whether its just Ch 2019 is more sensitive about the positions. It would be bad if the rigging is moving!

[olegd21486027]

Thanks a lot one more time. I thought the problem would be with fixed points conflicting with dangles but couldn't check this since I don't have 2019.

Now I kind of tricky installed the new version (camera doesn't work still) and just followed your advice. But cant's check if it works or not - I'm blind because of the camera. This is how it looks on screenshots.

The puppet is here Ella magnet.puppet - Google Drive

If you could do one last favor and to check whether it works or not - I'd so much appreciate that.

[olegd21486027]

And this is screenshot of the initial puppet opened in 2018. So I guess the rigging doesn't change between versions.

[alank99101739]

Worked perfectly for me now. No more crazy hair.