[RESOLVED] Error 3.0x276 when importint AI file in Charactor Animator

New Here ,
Nov 12, 2019 Nov 12, 2019

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Hi !

 

I'm stuck in my workflow with that error. I can't import my AI character file. The only help I found about it is this post :

 

https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html

 

Issue:  "Error opening Illustrator file. (64)" error message appears -- if the file was saved from Illustrator 2020 (Version 24.0) in the Illustrator 2020 format (Version is set to Illustrator 2020 in the Illustrator Options dialog box).

Workaround: Set Version to Illustrator CC (Legacy) in the Illustrator Options dialog box.

They

 

I don't understand the workaround. I'm on windows and they show me a IOS setings window. I can't find it and it makes me mad...

 

Thanks for the help !

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New Here ,
Nov 12, 2019 Nov 12, 2019

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I used the 2.1.1 character animator version

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