stuck in starter mode

[Enthusiastic_artistry0101]

How do I get out of the "purchase pro" loop?
I've installed and uninstalled program several times, confirmed I have signed into the account the receipt is attached to, installed and uninstalled several times. But it always opens to "starter mode." Then asks me to purchase again.

I was so excited for the new character, I can't get to them. 😞

[k_oshiro]

Hello
If it's not too much trouble, please attach a screenshot of your home screen.
I'd like to see the status of the “Use Pro” button.

Thank You.

[TheOriginalGC]

I'm assuming that you've already tried switching from Starter to Pro mode by clicking on the tag in the upper right corner? If so, you may need to contact Customer Support.