syntax error

Community Beginner ,
Jun 22, 2017 Jun 22, 2017

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it keeps crash with the SyntaxError when i am trying its functions at the right panel. After that the tested character becomes still and not following my action anymore. Any advice for me to fix it up?

error report.jpg

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Adobe Employee ,
Jun 22, 2017 Jun 22, 2017

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Does this happen with every character or just the fish?

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Community Beginner ,
Jun 23, 2017 Jun 23, 2017

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yes, same situation happened on other characters that provided by adobe.

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Adobe Employee ,
Jun 23, 2017 Jun 23, 2017

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Strange - yeah that shouldn't happen. Is it possible to list or take a screenshot of your system hardware (OS, processor, memory, graphics card, etc)?

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Community Beginner ,
Jun 24, 2017 Jun 24, 2017

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i am using laptop to open the software. here you go. (add hard disk info: 256gb SSD)error report2.jpg

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Adobe Employee ,
Jun 26, 2017 Jun 26, 2017

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Do you have an anti-virus program running? If so, try turning it off to see if that fixes the problem. If that does fix it, mark the Documents/Adobe/Character Animator folder (or wherever you store your Ch projects) as a directory to not scan.

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Adobe Employee ,
Jun 26, 2017 Jun 26, 2017

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Oh, and once this problem has happened once, you may need to Alt-click on the Refresh button (Screen Shot 2017-06-26 at 10.01.57 AM.png) at the bottom of the scene panel to clear out the bad file.

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Community Beginner ,
Nov 15, 2017 Nov 15, 2017

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hi, firstly, thank you for your advice. i just restarted my project recently. however, I updated the version and tried the method you mentioned before but still the situation keeps happening.

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Adobe Employee ,
Nov 16, 2017 Nov 16, 2017

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Can you zip up the entire project folder and share here (or with me directly if you want to keep it private)?

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