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The character's feet seem to be floating in the air! The head follows my face, but for some reason I can't get the body to do the same without the feet floating in the air.
I also am having trouble keeping the arms atached.
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Part 4 of the Getting Started tutorial should help:
https://youtu.be/7GKCw4f1UrI?t=706
Basically it sounds like you need fixed handles in your feet and to move the origins handles in your arms. Check independence too - the Body group should not have a crown icon in rig mode, but the arms should. Check against Chloe from the Home screen in the app to compare setups.