Transform-Scale Not Working

[VladThePainter]

Neither in the rig window nor the record is my character properly scaling.  It won't scale at all in the Rig Window... but in the Record-Scene Window, when I scale, all it scales is my upper body portion -with the arms and head and torso resizing but the legs, no.  Body is set to free.  What am I doing wrong?  THANKS!

I moved the yellow origin onto the body and it still does the same thing, whether its on or off.

As you see, the character's too big and when I export, its cut off.

Windows 10 PC  ChAn 2017

[KJerryK · Accepted solution]

Looking at the rig setup, it seems to me that the head and body groups should be dragged into the plat3thr group.That is, it needs to be the master group containing the lower groups. That might make a difference.

[KJerryK]

Here's what the puppet groups usually look like

[VladThePainter]

YIKES!!  I forgot the simplest of steps!  Problem solved.  Again... Tech support and Cust Serv with ChAn is astounding!