Unable to launch CH version 3.0

Explorer ,
Nov 05, 2019 Nov 05, 2019

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I installed Character Animator 3.0 but when I attempt to open it the splash screen comes up,  a few items start to load and it then dies.   Verse 2.1.1 still works.  I uninstalled 3.0 rebooted and reinstalled same problem.  

 

Any suggestions?

 

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Adobe Employee , Nov 11, 2019 Nov 11, 2019
I heard that you solved this by removing an outdated plug-in. I'll mark this as correct. Kevin

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Explorer ,
Nov 05, 2019 Nov 05, 2019

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Same problems with AE 2020 & Premiere 2020.

OS is MacOS moJave

iMac (Retina 5k, 27-inch, 2017)

Memory 64 GB

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Thanks for sharing the feedback with the system details. Could you start a discussion for Adobe Premiere Pro and Adobe After Effects on their respective communities?

 

Here're the links.

Premiere Pro: https://community.adobe.com/t5/Premiere-Pro/bd-p/premiere-pro

After Effects: https://community.adobe.com/t5/After-Effects/bd-p/after-effects

 

Please share the URL with us. I'll make sure it gets addressed.

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Adobe Employee ,
Nov 05, 2019 Nov 05, 2019

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Hi there,

 

We're sorry to hear that. I'm using similar set-up of the hardware specifications on my computer and all the latest versions of the Adobe applications are working fine at my end.

Have you tried reinstalling the application from the Creative Cloud desktop application? A fresh install may change things.

 

Let us know the outcome. 🙂

 

Thanks,

Shivangi

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Adobe Employee ,
Nov 11, 2019 Nov 11, 2019

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I heard that you solved this by removing an outdated plug-in. I'll mark this as correct.


Kevin

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