Why does export area change when I export a scene to mp4?

[777bbbbq]

When I create a scene everyting fits perfectly in the 1920x1080 box. When I export the scene to MP4, everything shifts to the left and there's an additional vertical section added to the right of the screen. What's going on? Thanks.

[Nathaniel5E58 · Accepted solution]

It appears that this was an issue using Primeir and After Effecrs and updating those to the current version fixes them. I posted in the AME forums that it is still happening in character animator. I will pass on the results.

[777bbbbq]

Thanks, much appreciated.

[777bbbbq]

I'm new to Animator, but it seems like this must be a problem for a lot of people, unless maybe most people export their character creations after using Premiere Pro, or have some other workflow that doesn't require transferring to Media Encoder.  I just updated to the most recent version of Character Animator and Premiere Pro, which required a driver update. Not sure if that had anything to do with the problem.  I assume there's a work around if there's not a lot of complaints, or maybe I should can transfer the scene to Premiere Pro and then export it as an mp4.

[dtull-adobe]

The problem is that there was a change introduced in 23.5 that created an incompatibility between those versions and 23.4 and earlier versions (normally those kinds of changes are limited to major version updates, but this one slipped through). There is no 23.5 for Character Animator (we haven't needed an update since 23.1), so the 23.5 builds can work together but if you need to use Dynamic Link on Windows with Character Animator 23.1, you'll need to downgrade to the compatible builds (23.4 or earlier) to avoid this problem.

Once there's a newer version of Character Animator to match (like 23.6 or after), it should be fine again to update everything to match.

Hopefully that helps to clarify how to work around the issue for now.

Dan Tull