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Character Animator crashes when i try to import an illustrator file

New Here ,
Aug 23, 2017

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The template puppets work but once i try to import an illustrator file with my puppet character animator freezes and crash. I will really appreciate any help i can get on this.

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Character Animator crashes when i try to import an illustrator file

New Here ,
Aug 23, 2017

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The template puppets work but once i try to import an illustrator file with my puppet character animator freezes and crash. I will really appreciate any help i can get on this.

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Adobe Employee ,
Aug 24, 2017

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Could you please share your AI files as a shared link (Creative Cloud, Google Drive, Dropbox, etc.) so we could take a closer look?

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New Here ,
Sep 06, 2017

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Hi oksamurai,

I am sorry for the late response but here is the link to the illustrator file Adobe Creative Cloud

Thank you

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Adobe Employee ,
Sep 07, 2017

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I just imported it and it worked for me.

Does only this puppet crash for you? Or does the same thing happen with the sample puppets in the Start panel?

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New Here ,
Sep 08, 2017

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Any puppet i try to add crashes the application but it works with the templates

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Adobe Employee ,
Sep 11, 2017

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Hmm, very strange.

You say this is happening to Illustrator files - do Photoshop files work?

With the templates, both the Photoshop and Illustrator versions work?

How about other templates like the ones on http://adobe.com/go/chexamples and http://okaysamurai.com/puppets/ ?

Which version of Illustrator are you using?

Can you post your computer specs?

I'm wondering if it's related to just Illustrator, or something else...

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New Here ,
Sep 14, 2017

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Hi oksamurai,

Thank you so much for replying to all my messages. I am not very familiar with photoshop so i haven't used it. i downloaded the wilk puppet and try to import the illustration version but the application crashed but the photoshop version was installed successfully. I think you are right to think that the problem is probably with illustrator. I use Adobe Cloud Services so i have the latest version of illustrator. I have also attached my computer spec.

Thank you

Tao

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Adobe Employee ,
Sep 14, 2017

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Thanks! The recommended RAM is 16GB for After Effects and CH - so I wonder if that has something to do with it.

I also wonder if an uninstall / fresh reinstall of AI would help?

I'm at a loss though. If you've updated your system, apps, drivers, etc - everything should just work...

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New Here ,
Oct 30, 2018

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I had a similar problem - updated everything using Creative Cloud and tried to import an AI file to Character Creator (slight pause then crash)

I then noticed that my version of Character Creator was still Beta (even though I was launching the App using the Creative Cloud App). I had a look in the Applications folder on my computer and noticed that I had both the 2019 version and Beta version - deleted the Beta version folder and launched the 2019 version.

My AI files then imported fine

I hope this is the same problem you are encountering and that it solves your problem 🙂

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