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Character Animator webcam issue

New Here ,
Oct 25, 2017

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I have a user that just updated to Character Animator 1.1 full version. OS X Sierra.

The Logitech USB camera that is installed is not functioning in CA. The camera constantly flickers and sometimes does not produce video or audio at all. The camera functions as normal in other apps like Skype and Facetime. Tried 2 different USB cameras with same results. No driver updates from Logitech.

Any suggestions?

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Character Animator webcam issue

New Here ,
Oct 25, 2017

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I have a user that just updated to Character Animator 1.1 full version. OS X Sierra.

The Logitech USB camera that is installed is not functioning in CA. The camera constantly flickers and sometimes does not produce video or audio at all. The camera functions as normal in other apps like Skype and Facetime. Tried 2 different USB cameras with same results. No driver updates from Logitech.

Any suggestions?

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Oct 25, 2017 0
Adobe Employee ,
Oct 25, 2017

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Moving to Character Animator

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Oct 25, 2017 0
New Here ,
Nov 07, 2017

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Anyone have any feedback on this issue?

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Nov 07, 2017 0
Adobe Employee ,
Nov 07, 2017

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Hi Lazel-Tech,

I see that there are some general complaints around this issue. Can you seek out support from Logitech and let us know what they say?

Thanks,
Kevin

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Nov 07, 2017 0
New Here ,
Nov 07, 2017

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i have opened a ticket with Logitech. Will post their reply once I hear back. Thank you.

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Nov 07, 2017 0
Adobe Employee ,
Nov 07, 2017

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Thank you so much!

Kevin

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Nov 07, 2017 0