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Help - Character not showing up

New Here ,
Apr 30, 2017

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Has anyone else had this problem and are there any solutions? All of a sudden my character is not visible and it is doing something very strange with color blocks?! I restarted Character Animator and I also restarted my computer, same issue. Please help! I don't want to loose my files and have to rig everything over again!

Screen Shot 2017-04-30 at 8.50.54 AM.png

The color bars means that it couldn't locate the source artwork (maybe it moved?). When a puppet is selected in the Project panel, the Puppet section of the Properties panel shows the file path for the artwork file. In your screenshot it shows the path in yellow, meaning that it's missing for some reason. If you click that yellow path, then locate the file again, it should relink the puppet and the artwork should reappear.

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Help - Character not showing up

New Here ,
Apr 30, 2017

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Has anyone else had this problem and are there any solutions? All of a sudden my character is not visible and it is doing something very strange with color blocks?! I restarted Character Animator and I also restarted my computer, same issue. Please help! I don't want to loose my files and have to rig everything over again!

Screen Shot 2017-04-30 at 8.50.54 AM.png

The color bars means that it couldn't locate the source artwork (maybe it moved?). When a puppet is selected in the Project panel, the Puppet section of the Properties panel shows the file path for the artwork file. In your screenshot it shows the path in yellow, meaning that it's missing for some reason. If you click that yellow path, then locate the file again, it should relink the puppet and the artwork should reappear.

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Apr 30, 2017 0
Adobe Employee ,
May 01, 2017

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The color bars means that it couldn't locate the source artwork (maybe it moved?). When a puppet is selected in the Project panel, the Puppet section of the Properties panel shows the file path for the artwork file. In your screenshot it shows the path in yellow, meaning that it's missing for some reason. If you click that yellow path, then locate the file again, it should relink the puppet and the artwork should reappear.

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May 01, 2017 2
New Here ,
May 01, 2017

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OMG thank you soooo much! I will do that when I get home and am hoping that will resolve everything. This will save so much time since I have several characters doing the same thing! I was in the process of starting over again - this will be such a life/time saver if it works by relinking!

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May 01, 2017 0
Adobe Employee ,
May 01, 2017

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Do you recall moving the project or artwork files around?

Also, were these projects that started in Beta 5 that you saw showed up as color bars when first opened in Beta 6, or were they ok in Beta 6 beforehand?

Thanks.

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May 01, 2017 0
New Here ,
May 01, 2017

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Honestly, I can't remember - too many late nights and not enough sleep. Lol. I think I was rearranging and renaming folders to organize my files for my project, so very strong possibility! Initially I started them with Beta Preview 4 and then had them in Beta 5 and now Beta 6 - they were ok in Beta 6 before. I also ended up redesigning my characters in order to have use the new walk cycle behavior.

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May 01, 2017 0
Adobe Employee ,
May 01, 2017

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OK, so it was probably due to the renaming/rearranging of folders. Should be a simple case of relinking the artwork files. If that still doesn't work, do let us know. Thanks.

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May 01, 2017 0
New Here ,
May 01, 2017

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I definitely will, thank you again for helping and for responding so quickly! 

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May 01, 2017 0
Gisela78 LATEST
New Here ,
May 02, 2017

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Thank you again for your help, you're a lifesaver! I relinked the files and everything appears as it should!

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May 02, 2017 0