I got this error with Heller puppet from Okay Samurai

[williamm7573352]

[alank99101739]

i think something went wrong...

[alank99101739]

Lol! Okay, being serious sorry, single click on the puppet in the project panel then look over at the properties. The firs one is Path. That is where the illustrator file is. Trying opening that file directly from illustrator using File/Open. Maybe it will give a better error message...

[oksamurai]

@alank99101739 and others - are you able to open the Illustrator file okay? It works for me but I want to make sure it's not because I'm using an internal build...

https://okaysamurai.com/puppets/

[alank99101739]

Sorry, missed this question. I am on 3.3.1 and it opened without problem for me.

[williamm7573352]

But the puppet can not be open in adobe character! It's not possible. 

[oksamurai]

See my note below - from your screenshot I can see you're using 3.0 - if you updae to 3.1 or later this issue should go away.

[williamm7573352]

Yeah! It worked. Thanks man.

[oksamurai]

I wonder if it's the 2019 issue shown here: https://helpx.adobe.com/adobe-character-animator/kb/known-issues.html. There's a workaround in that thread - does that work?