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Puppet File Unrecognized, and can't be hosted on my external hard drive anymore?

New Here ,
Feb 10, 2019

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Hey, has anyone experienced an issue where Character Animator no longer recognizes the puppet file it exported?

Noticed an issue when it told me that the character rig I created now says that if the character animator project is located on a server, I should save it locally, but even when I did that, it still didn't work. (The project was located on a TB hard drive.)

Then when I tried to download the puppet I exported before, It posted an error saying that the puppet file was unrecognizable.

Please advise.

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Puppet File Unrecognized, and can't be hosted on my external hard drive anymore?

New Here ,
Feb 10, 2019

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Hey, has anyone experienced an issue where Character Animator no longer recognizes the puppet file it exported?

Noticed an issue when it told me that the character rig I created now says that if the character animator project is located on a server, I should save it locally, but even when I did that, it still didn't work. (The project was located on a TB hard drive.)

Then when I tried to download the puppet I exported before, It posted an error saying that the puppet file was unrecognizable.

Please advise.

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DanTull LATEST
Adobe Employee ,
Feb 12, 2019

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That sounds like the file got damaged somehow in transit. If you want to send me a private link to download your puppet file, I can see what can be done to see what might have happened to it.

Thanks, Dan Tull

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