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"Please install Media Encoder" - It is!

New Here ,
Oct 26, 2017

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Hi all,


Can't find a specific answer elsewhere for this so posting a new topic.

Trying to export a Ch recording via Adobe Media Encoder, a task which I've done many times before but today I'm getting the message "Please install Adobe Media Encoder".  The latest version IS installed.   I've tried uninstalling it and re-installing it but with no success.

Any thoughts?  I need to get this animation out by the end of tomorrow.


Thanks in advance.

Steve

Hi Steve,

Trying to export a Ch recording via Adobe Media Encoder, a task which I've done many times before but today I'm getting the message "Please install Adobe Media Encoder".

Sorry about the trouble, there seems to be a version mismatch.

Please confirm the exact version of Media Encoder & Character Animator (check from the help menu).

Thanks,

Kulpreet Singh

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"Please install Media Encoder" - It is!

New Here ,
Oct 26, 2017

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Hi all,


Can't find a specific answer elsewhere for this so posting a new topic.

Trying to export a Ch recording via Adobe Media Encoder, a task which I've done many times before but today I'm getting the message "Please install Adobe Media Encoder".  The latest version IS installed.   I've tried uninstalling it and re-installing it but with no success.

Any thoughts?  I need to get this animation out by the end of tomorrow.


Thanks in advance.

Steve

Hi Steve,

Trying to export a Ch recording via Adobe Media Encoder, a task which I've done many times before but today I'm getting the message "Please install Adobe Media Encoder".

Sorry about the trouble, there seems to be a version mismatch.

Please confirm the exact version of Media Encoder & Character Animator (check from the help menu).

Thanks,

Kulpreet Singh

Views

1.8K

Likes

Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 26, 2017

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Hi Steve,

Trying to export a Ch recording via Adobe Media Encoder, a task which I've done many times before but today I'm getting the message "Please install Adobe Media Encoder".

Sorry about the trouble, there seems to be a version mismatch.

Please confirm the exact version of Media Encoder & Character Animator (check from the help menu).

Thanks,

Kulpreet Singh

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New Here ,
Oct 27, 2017

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Ah yes.  Thanks Kulpreet. The old Ch Beta didn’t work with the new Encoder version. Resolved now.

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Oct 27, 2017

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Thanks for confirming.

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New Here ,
Nov 27, 2017

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I have the Creative Cloud Package. I have Adobe Character Creator Beta and Media Encoder CC 2015. Apparently these are the most up to date versions of both according to my CC, but I still can't export any video from Adobe Character Animator? How would I match the versions, any advise?

Please and Thank you.

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