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The dreaded Error 2.1.1x7

New Here ,
Sep 26, 2019

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Hi! Character Animator was working great for me until I ran into this issue: I updated the name of an eye layer in my PSD file, and now whenever I try to edit the puppet in Character Animator, I get this error message. Tried importing the puppet in a new project, tried reverting the changes in the PSD; no dice. This is a commissioned project, so I'm hoping I can figure this out soon. 😕 Thanks! 

 

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The dreaded Error 2.1.1x7

New Here ,
Sep 26, 2019

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Hi! Character Animator was working great for me until I ran into this issue: I updated the name of an eye layer in my PSD file, and now whenever I try to edit the puppet in Character Animator, I get this error message. Tried importing the puppet in a new project, tried reverting the changes in the PSD; no dice. This is a commissioned project, so I'm hoping I can figure this out soon. 😕 Thanks! 

 

penny.png

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1.1K

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Adobe Employee ,
Sep 26, 2019

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You get that same error just importing that PSD into a new project? If you can send me the PSD, I'll try to track down this bug and find a workaround (and make sure it is fixed in the next version).

 

DT

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New Here ,
Sep 26, 2019

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Awesome, thanks! Do you have an email I can send it to? (I don't see an option for sending a DM)

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Adobe Employee ,
Sep 27, 2019

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My adobe.com email id is dtull.

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New Here ,
Sep 27, 2019

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Email sent, thanks again!

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Adobe Employee ,
Sep 27, 2019

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For those following this story at home, I was able to roll back the project history and re-perform the reconcile with the latest artwork and the project was recovered.

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DanTull LATEST
Adobe Employee ,
Sep 27, 2019

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Also, we added some bullet proofing against one way that reconcile can go wrong like this a while back. So while it is difficult to be certain, I think this may already be fixed.

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