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CF 2016 Update Download and Install button does nothing

Community Beginner ,
Feb 12, 2018 Feb 12, 2018

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I've inherited responsibility for a ColdFusion 2016 installation and I am trying to install Update 5 build 303689 in ColdFusion administrator. When I click "Download and Install" nothing happens. I can see that the previous administrator successfully installed Update 4 last year. The "Download" button also does nothing. When I click "download" I see nothing being downloaded to the hf-updates folder. Can anyone point me in the right direction as to how to get this update installed?

Thank you!

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correct answers 1 Correct answer

Guide , Feb 12, 2018 Feb 12, 2018

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Community Expert ,
Feb 12, 2018 Feb 12, 2018

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Alan, two quick questions:

- are you looking at Internet Explorer, by any chance? If so, you need to add the domain (of the URL you’re using) to the “trusted sites” feature in IIS, because that updates page is highly javascript-oriented, including processing that “install” button when you click it. Just google trusted sites if you’re new to that. It’s a 30-second task. Then refresh the page and try again.

- and in case that’s not it, since you’re on CF2016, I just want to ask: does the URL you’re using to view the admin have a port in it, like 8500?

There is more that could be said, to explain these or to propose other diagnostics and possible solutions, but let’s see your thoughts on these before proceeding.

/charlie


/Charlie (troubleshooter, carehart.org)

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Community Beginner ,
Feb 12, 2018 Feb 12, 2018

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I'm looking at it on the ColdFusion Administrator updates screen in IE. It does show a port. The URL it shows is:

http://127.0.0.1:8500/CFIDE/administrator/index.cfm?target=%2FCFIDE%2Fadministrator%2Fextensions%2Fc...

I also tried it in Chrome and neither button does anything there either.

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Guide ,
Feb 12, 2018 Feb 12, 2018

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Community Beginner ,
Feb 13, 2018 Feb 13, 2018

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Thank you Carl. I've downloaded the jar file. Now all I have to do is run it in order to apply the update?

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Guide ,
Feb 13, 2018 Feb 13, 2018

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Hi Alan,

CMD prompt as administrator

CD CF\jre\bin

java -jar hotfix-file.jar

follow prompts correctly detailing CF folder path

Regards, Carl.

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Guide ,
Feb 28, 2018 Feb 28, 2018

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Hi Alan,

Did you end up getting the update 5 installed?

Regards, Carl.

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Community Beginner ,
Mar 01, 2018 Mar 01, 2018

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Hi Carl,

Yes we were able to update the Java version and then run the jar file manually. Thank you very much for all your help!

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New Here ,
May 17, 2023 May 17, 2023

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I'm having the same issue- when I click "Download and Install" nothing happens.  I tried the advice below and added the URL to 'Trusted Sites' in IE.  My 'Default ScriptSrc Directory' path is good since cfform works in the application.  In IIS I also removed all items from Request Filtering just in case that was the issue.  I do have a port number, https://---.------.com:8203/CFIDE/Administrator/index.cfm. 
I know how to do the manual install, but I'd like to fix this because I beleive I have a related problem in the API Manager Portal, where there are buttons not working.  Thanks!

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