CF 2016 Update Download and Install button does nothing

[AlanHamby]

I've inherited responsibility for a ColdFusion 2016 installation and I am trying to install Update 5 build 303689 in ColdFusion administrator. When I click "Download and Install" nothing happens. I can see that the previous administrator successfully installed Update 4 last year. The "Download" button also does nothing. When I click "download" I see nothing being downloaded to the hf-updates folder. Can anyone point me in the right direction as to how to get this update installed?

Thank you!

[Charlie Arehart]

Alan, two quick questions:

- are you looking at Internet Explorer, by any chance? If so, you need to add the domain (of the URL you’re using) to the “trusted sites” feature in IIS, because that updates page is highly javascript-oriented, including processing that “install” button when you click it. Just google trusted sites if you’re new to that. It’s a 30-second task. Then refresh the page and try again.

- and in case that’s not it, since you’re on CF2016, I just want to ask: does the URL you’re using to view the admin have a port in it, like 8500?

There is more that could be said, to explain these or to propose other diagnostics and possible solutions, but let’s see your thoughts on these before proceeding.

/charlie

[AlanHamby]

I'm looking at it on the ColdFusion Administrator updates screen in IE. It does show a port. The URL it shows is:

http://127.0.0.1:8500/CFIDE/administrator/index.cfm?target=%2FCFIDE%2Fadministrator%2Fextensions%2Fc...

I also tried it in Chrome and neither button does anything there either.

[carl type3 · Accepted solution]

Hi Alan,

You could try pickup the update manually. Browse to:

https://cfdownload.adobe.com/pub/adobe/coldfusion/xml/updates.xml

then manually pickup:

https://cfdownload.adobe.com/pub/adobe/coldfusion/2016/updates/hotfix-005-303689.jar

HTH, Carl.

[AlanHamby]

Thank you Carl. I've downloaded the jar file. Now all I have to do is run it in order to apply the update?

[carl type3]

Hi Alan,

CMD prompt as administrator

CD CF\jre\bin

java -jar hotfix-file.jar

follow prompts correctly detailing CF folder path

Regards, Carl.

[carl type3]

Hi Alan,

Did you end up getting the update 5 installed?

Regards, Carl.

[AlanHamby]

Hi Carl,

Yes we were able to update the Java version and then run the jar file manually. Thank you very much for all your help!

[bowshock]

I'm having the same issue- when I click "Download and Install" nothing happens.  I tried the advice below and added the URL to 'Trusted Sites' in IE.  My 'Default ScriptSrc Directory' path is good since cfform works in the application.  In IIS I also removed all items from Request Filtering just in case that was the issue.  I do have a port number, https://---.------.com:8203/CFIDE/Administrator/index.cfm. 
I know how to do the manual install, but I'd like to fix this because I beleive I have a related problem in the API Manager Portal, where there are buttons not working.  Thanks!