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CF11 services won't restart

Explorer ,
May 28, 2014 May 28, 2014

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PLEASE NOTE: the fix for this issue is now in all updates for CF11.  If you are experiencing the same problems identified in this thread, you no longer need to contact Adobe to receive the hotfix.  Simply install any of the updates from within CF Administrator and the hotfix will be automatically included.  You may need to start ColdFusion from the command prompt to get into the CF Adminstrator; but once you have successfully entered the Administrator and installed the update, you should be able to close the command prompt and restart the ColdFusion service successfully. --Carl Von Stetten, Moderator


I have 2 Windows Server 2012r2 boxes that I'm setting up. One is an RDS machine for some Devs to log onto and they other one will be a Production server for running scheduled tasks (separate from our main production server). The issue I've run into is that for some reason Coldfusion11 will no longer restart. If I restart the Server it is fine, but a restart after that it just stalls. I've checked all the logs I can and non show an error except for a Windows Event error that says:

The description for Event ID 261 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ColdFusion 11 Application Server

240

C:\ColdFusion11\cfusion\bin\coldfusionsvc.exe

ColdFusion 11 Application Server

the message resource is present but the message is not found in the string/message table

And another that says:

The description for Event ID 263 from source ColdFusion 11 Application Server cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

ColdFusion 11 Application Server

6652

the message resource is present but the message is not found in the string/message table

Note that while the Event IDs are consistant on each respective server, they are different between the 2 servers.

I even tried a reinstall on our RDS machine and during the re-install it wouldn't even start up the service during the install. I had to restart the server to get it to start.

I have nothing installed on the Utilities server and the only thing on the RDS is CF11, CFEclipse, CFBuilder, and SSMS 2014.

Any help would be appreciated as I am under a deadline to get these two servers up and running. I can get any log details needed to get this resolved.

Thanks,

Frank

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correct answers 1 Correct answer

Explorer , Jun 17, 2014 Jun 17, 2014
CFHackJob wrote: Has anyone else seen or tried this? We don't have a test server to try it on... Based on the information provided by the you and other users, we have created a hotfix. Please try the following steps:- 1.       Download and rename the hf1100-3776060.123 to hf1100-3776060.jar (This fix was included in CF11 update 1, so if you are on update 1 and above, this hotfix is not required )2.       Place this hotfix at the location -- C:\ColdFusion11\cfusion\lib\updates3.       Restart
...

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Guide ,
May 28, 2014 May 28, 2014

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Hi Frank,

Maybe after server uptime memory is allocated and CF can't get sufficient memory for the heap to start.

Perhaps log details in ColdFusion11\cfusion\logs for coldfusion-out and coldfusion-error for that date time will be interesting when CF does not start after some server uptime.

You could also try start CF from administrator CMD prompt. The CMD window may provide an error that could be useful for debugging:
- cd \ColdFusion11\cfusion\bin
- cfstart.bat


HTH, Carl.

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Explorer ,
May 29, 2014 May 29, 2014

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Thanks for the suggestions Carl. The issue is that the service never starts fully and it never shows an error or reason in the coldfusion logs (that i can see). A re-install is no good. I am about to try CF10 in hopes that I can at least get that going as this is a time sensative issue. I've been installing CF since MS and I have never had this issue.

Here is the coldfusion-out log for one of the servers:

May 28, 2014 18:09:02 PM Information [localhost-startStop-1] - Starting license...

May 28, 2014 18:09:03 PM Information [localhost-startStop-1] - Evaluation Edition enabled

May 28, 2014 18:09:03 PM Information [localhost-startStop-1] - Starting crypto...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Installed JSafe JCE provider: Version 6.0 Crypto-J 6.0, EMC Corporation. JsafeJCE Security Provider (implements RSA, DSA, ECDSA, Diffie-Hellman, ECDH, AES, DES, Triple DES, DESX, RC2, RC4, RC5, PBE, MD2, MD5, RIPEMD160, SHA1, SHA224, SHA256, SHA384, SHA512, HMAC-MD5, HMAC-RIPEMD160, HMAC-SHA1, HMAC-SHA224, HMAC-SHA256, HMAC-SHA384, HMAC-SHA512, FIPS186PRNG, ECDRBG, HMACDRBG, SHA1PRNG, MD5PRNG; RFC 3394, RFC 5649 AES Key Wrap; X.509 CertificateFactory; PKCS12, PKCS15 KeyStore; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathValidators; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathBuilders; LDAP, Collection CertStores)

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting security...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting scheduler...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting WatchService...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting debugging...

May 28, 2014 18:09:04 PM Information [localhost-startStop-1] - Starting sql...

May 28, 2014 18:09:05 PM Information [localhost-startStop-1] - Pool Manager Started

May 28, 2014 18:09:05 PM Information [localhost-startStop-1] - Starting mail...

May 28, 2014 18:09:05 PM Information [localhost-startStop-1] - Starting runtime...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - CORBA Configuration not enabled

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting cron...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting registry...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting client...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting xmlrpc...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting jaxrs...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting graphing...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting solr...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting archive...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting document...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Starting eventgateway...

May 28, 2014 18:09:07 PM Information [localhost-startStop-1] - Event Gateway Disabled.

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting FlexAssembler...

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting .NET...

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting Monitoring...

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting Monitoring Server on port 5500.

May 28, 2014 18:09:08 PM Information [localhost-startStop-1] - Starting WebSocket...

May 28, 2014 18:09:33 PM Information [Thread-11] - PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered.

Here is the Coldfusion-error file:

May 28, 2014 6:05:07 PM org.apache.catalina.core.AprLifecycleListener init

INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\ColdFusion11\cfusion\lib;C:\ColdFusion11\cfusion\jintegra\bin;C:\ColdFusion11\cfusion\jintegra\bin\international;C:\ColdFusion11\cfusion\lib\oosdk\classes\win

May 28, 2014 6:05:07 PM org.apache.coyote.AbstractProtocol init

INFO: Initializing ProtocolHandler ["ajp-bio-8014"]

May 28, 2014 6:05:08 PM org.apache.catalina.core.StandardService startInternal

INFO: Starting service Catalina

May 28, 2014 6:05:08 PM org.apache.catalina.core.StandardEngine startInternal

INFO: Starting Servlet Engine: Apache Tomcat/7.0.52

May 28, 2014 6:05:12 PM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: Starting application services

May 28, 2014 6:05:12 PM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: VM version = 24.51-b03

May 28, 2014 6:08:57 PM org.apache.catalina.core.AprLifecycleListener init

INFO: The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: C:\ColdFusion11\cfusion\lib;C:\ColdFusion11\cfusion\jintegra\bin;C:\ColdFusion11\cfusion\jintegra\bin\international;C:\ColdFusion11\cfusion\lib\oosdk\classes\win

May 28, 2014 6:08:57 PM org.apache.coyote.AbstractProtocol init

INFO: Initializing ProtocolHandler ["ajp-bio-8014"]

May 28, 2014 6:08:58 PM org.apache.catalina.core.StandardService startInternal

INFO: Starting service Catalina

May 28, 2014 6:08:58 PM org.apache.catalina.core.StandardEngine startInternal

INFO: Starting Servlet Engine: Apache Tomcat/7.0.52

May 28, 2014 6:09:02 PM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: Starting application services

May 28, 2014 6:09:02 PM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: VM version = 24.51-b03

I did also try starting it manually, it gets to the point where it says the same as the last line in the coldfusion-out log but just hangs there and never does anything. I can't access CF or the Administrator.

The most confusing part is that I know for a fact that 1 of the servers had no changes to it between it being operational and not operational. It is also intesting to note that on one of the servers a restart will allow the CF services to all start as the other one will not let the services start at all.

I will note that both of these are running IIS8.5.

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Adobe Employee ,
May 29, 2014 May 29, 2014

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Hi Frank,

Please try the following:-

  1. Stop ColdFusion service
  2. Launch Command prompt as Administrator
  3. Browse to cf_root\cfusion\bin and run the following command coldfusion.exe -start -console
  4. Try to access the CF admin, once the services are started.

In case it gives an error message, please share the same.

Regards,

Anit Kumar

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Explorer ,
May 29, 2014 May 29, 2014

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Hi Anit,

There was no service to stop because the service never starts. I get this message:

5-29-2014 11-31-36 AM.png

And eventually the service goes from "starting" to not running.

When I run the command you provided, I only get:

C:\ColdFusion11\cfusion\bin>coldfusion.exe -start -console

May 29, 2014 8:32:20 AM org.apache.catalina.core.AprLifecycleListener init

INFO: The APR based Apache Tomcat Native library which allows optimal performanc

e in production environments was not found on the java.library.path: C:\ColdFusi

on11\cfusion\lib;C:\ColdFusion11\cfusion\jintegra\bin;C:\ColdFusion11\cfusion\ji

ntegra\bin\international;C:\ColdFusion11\cfusion\lib\oosdk\classes\win

May 29, 2014 8:32:21 AM org.apache.coyote.AbstractProtocol init

INFO: Initializing ProtocolHandler ["ajp-bio-8014"]

May 29, 2014 8:32:21 AM org.apache.catalina.core.StandardService startInternal

INFO: Starting service Catalina

May 29, 2014 8:32:21 AM org.apache.catalina.core.StandardEngine startInternal

INFO: Starting Servlet Engine: Apache Tomcat/7.0.52

May 29, 2014 8:32:25 AM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: Starting application services

May 29, 2014 8:32:25 AM org.apache.catalina.core.ApplicationContext log

INFO: ColdFusionStartUpServlet: ColdFusion: VM version = 24.51-b03

May 29, 2014 08:32:26 AM Information [localhost-startStop-1] - Starting logging.

..

May 29, 2014 08:32:26 AM Information [localhost-startStop-1] - Starting license.

..

May 29, 2014 08:32:27 AM Information [localhost-startStop-1] - Evaluation Editio

n enabled

May 29, 2014 08:32:27 AM Information [localhost-startStop-1] - Starting crypto..

.

May 29, 2014 08:32:28 AM Information [localhost-startStop-1] - Installed JSafe J

CE provider: Version 6.0 Crypto-J 6.0, EMC Corporation. JsafeJCE Security Provid

er (implements RSA, DSA, ECDSA, Diffie-Hellman, ECDH, AES, DES, Triple DES, DESX

, RC2, RC4, RC5, PBE, MD2, MD5, RIPEMD160, SHA1, SHA224, SHA256, SHA384, SHA512,

HMAC-MD5, HMAC-RIPEMD160, HMAC-SHA1, HMAC-SHA224, HMAC-SHA256, HMAC-SHA384, HMA

C-SHA512, FIPS186PRNG, ECDRBG, HMACDRBG, SHA1PRNG, MD5PRNG; RFC 3394, RFC 5649 A

ES Key Wrap; X.509 CertificateFactory; PKCS12, PKCS15 KeyStore; X.509V1, PKIX, P

KIX-SuiteB, PKIX-SuiteBTLS CertPathValidators; X.509V1, PKIX, PKIX-SuiteB, PKIX-

SuiteBTLS CertPathBuilders; LDAP, Collection CertStores)

May 29, 2014 08:32:28 AM Information [localhost-startStop-1] - Starting security

...

May 29, 2014 08:32:29 AM Information [localhost-startStop-1] - Starting schedule

r...

May 29, 2014 08:32:29 AM Information [localhost-startStop-1] - Starting WatchSer

vice...

May 29, 2014 08:32:29 AM Information [localhost-startStop-1] - Starting debuggin

g...

May 29, 2014 08:32:29 AM Information [localhost-startStop-1] - Starting sql...

May 29, 2014 08:32:30 AM Information [localhost-startStop-1] - Pool Manager Star

ted

May 29, 2014 08:32:31 AM Information [localhost-startStop-1] - Starting mail...

May 29, 2014 08:32:31 AM Information [localhost-startStop-1] - Starting runtime.

..

May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - CORBA Configurati

on not enabled

May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting cron...

May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting registry

...

May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting client..

.

May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting xmlrpc..

.

May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting jaxrs...

May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting graphing

...

May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting solr...

May 29, 2014 08:32:33 AM Information [localhost-startStop-1] - Starting archive.

..

May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting document

...

May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting eventgat

eway...

May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Event Gateway Dis

abled.

May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting FlexAsse

mbler...

May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting .NET...

May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting Monitori

ng...

May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting Monitori

ng Server on port 5500.

May 29, 2014 08:32:34 AM Information [localhost-startStop-1] - Starting WebSocke

t...

May 29, 2014 08:32:52 AM Information [Thread-10] - PDFg service manager http://1

27.0.0.1:8987/PDFgServlet/ registered.

and that is it. It just sits there. I can't access the CF admin. The web page just sits there like it's loading something.

I have installed CF10 on one of the servers so our Devs can continue testing, but we would rather have CF11. CF10 is running just fine without any of the issues. I have kept CF11 on the other machine in hopes that we can fix this.

I would like to note that this was working just fine on this server and no changes have been made to this server between the time it worked and the time it stopped working. I know cf11 checks for updates, but is it possible it automatically installs updates?

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Explorer ,
May 29, 2014 May 29, 2014

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Ok, so I left the command prompt open on that server confident that it would lead to no where. The command prompt finally showed that CF started, but it took 15 minutes! CAn this be correct? I don't think windows will let the service try and start for that long and even if it did, why would it take 15 minutes?

Here is the last line from my last comment and then the rest of the output from the command prompt:

May 29, 2014 08:32:52 AM Information [Thread-10] - PDFg service manager http://1

27.0.0.1:8987/PDFgServlet/ registered.

May 29, 2014 08:45:13 AM Information [localhost-startStop-1] - ColdFusion starte

d

May 29, 2014 08:45:13 AM Information [localhost-startStop-1] - ColdFusion: appli

cation services are now available

05/29 08:45:14 INFO License Service: Flex 1.5 CF Edition enabled

05/29 08:45:14 INFO Starting Flex 1.5 CF Edition

May 29, 2014 8:45:14 AM org.apache.catalina.core.ApplicationContext log

INFO: CFMxmlServlet: Macromedia Flex Build: 87315.134646

05/29 08:45:14 INFO Macromedia Flex Build: 87315.134646

May 29, 2014 8:45:19 AM org.apache.coyote.AbstractProtocol start

INFO: Starting ProtocolHandler ["ajp-bio-8014"]

May 29, 2014 8:45:19 AM com.adobe.coldfusion.launcher.Launcher run

INFO: Server startup in 780035 ms

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Adobe Employee ,
May 29, 2014 May 29, 2014

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Are you able to access CF Admin now? what does task manager show for ColdFusion process?

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Explorer ,
May 29, 2014 May 29, 2014

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Yes, I can access the CF Administrator now. The Task manager shows this:

5-29-2014 1-05-02 PM.png

My concern now is that it takes 13-15 minutes for CF to start up, much longer than the "service" will let it (it seems to time out when starting it as a service).

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Adobe Employee ,
May 29, 2014 May 29, 2014

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It seems like it, took 12 minutes approx from registering PDFgServlet till start.

Sir_Meili wrote:

May 29, 2014 08:32:52 AM Information [Thread-10] - PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered.

May 29, 2014 08:45:13 AM Information [localhost-startStop-1] - ColdFusion started

Usually, it should not take that long. To manage the windows service in this scenario, try the option in screenshot below:-

Untitled.jpg

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Explorer ,
May 29, 2014 May 29, 2014

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Since the Service never actually starts, that option does not trigger. Is there anything I can set so I can see what is happening in that 12 minutes interim between those 2 steps?

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Adobe Employee ,
May 29, 2014 May 29, 2014

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Can you send your log files to cfinstal<AT>adobe<DOT>com

We will investigate and revert to you.

Regards,

Anit Kumar

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Guide ,
May 29, 2014 May 29, 2014

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Hi Gents,

Sharing my CF11 coldfusion-out log for reference.

30/04 13:39:38 INFO Starting Flex 1.5 CF Edition
Apr 30, 2014 13:39:39 PM Information [localhost-startStop-1] - Starting logging...
Apr 30, 2014 13:39:39 PM Information [localhost-startStop-1] - Starting license...
Apr 30, 2014 13:39:40 PM Information [localhost-startStop-1] - Evaluation Edition enabled
Apr 30, 2014 13:39:41 PM Information [localhost-startStop-1] - Starting crypto...
Apr 30, 2014 13:39:41 PM Information [localhost-startStop-1] - Installed JSafe JCE provider: Version 6.0 Crypto-J 6.0, EMC Corporation. JsafeJCE Security Provider (implements RSA, DSA, ECDSA, Diffie-Hellman, ECDH, AES, DES, Triple DES, DESX, RC2, RC4, RC5, PBE, MD2, MD5, RIPEMD160, SHA1, SHA224, SHA256, SHA384, SHA512, HMAC-MD5, HMAC-RIPEMD160, HMAC-SHA1, HMAC-SHA224, HMAC-SHA256, HMAC-SHA384, HMAC-SHA512, FIPS186PRNG, ECDRBG, HMACDRBG, SHA1PRNG, MD5PRNG; RFC 3394, RFC 5649 AES Key Wrap; X.509 CertificateFactory; PKCS12, PKCS15 KeyStore; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathValidators; X.509V1, PKIX, PKIX-SuiteB, PKIX-SuiteBTLS CertPathBuilders; LDAP, Collection CertStores)
Apr 30, 2014 13:39:41 PM Information [localhost-startStop-1] - Starting security...
Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting scheduler...
Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting WatchService...
Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting debugging...
Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting sql...
Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting mail...
Apr 30, 2014 13:39:42 PM Information [localhost-startStop-1] - Starting runtime...
Apr 30, 2014 13:39:43 PM Information [localhost-startStop-1] - CORBA Configuration not enabled
Apr 30, 2014 13:39:43 PM Information [localhost-startStop-1] - Starting cron...
Apr 30, 2014 13:39:43 PM Information [localhost-startStop-1] - Starting registry...
Apr 30, 2014 13:39:43 PM Information [localhost-startStop-1] - Starting client...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting xmlrpc...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting jaxrs...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting graphing...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting solr...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting archive...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting document...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting eventgateway...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Event Gateway Disabled.
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting FlexAssembler...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting .NET...
Apr 30, 2014 13:39:44 PM Information [localhost-startStop-1] - Starting Monitoring...
Apr 30, 2014 13:39:45 PM Information [localhost-startStop-1] - Starting Monitoring Server on port 5500.
Apr 30, 2014 13:39:45 PM Information [localhost-startStop-1] - Starting WebSocket...
Apr 30, 2014 13:39:46 PM Information [localhost-startStop-1] - WebSocket server listens on port: 8577
Apr 30, 2014 13:39:50 PM Information [localhost-startStop-1] - ColdFusion started
Apr 30, 2014 13:39:50 PM Information [localhost-startStop-1] - ColdFusion: application services are now available
30/04 13:39:50 INFO Macromedia Flex Build: 87315.134646
Apr 30, 2014 13:40:13 PM Error [Thread-14] - Connect to 127.0.0.1:8987 [/127.0.0.1] failed: Connection refused: connect http://127.0.0.1:8987/PDFgServlet/
Apr 30, 2014 13:44:16 PM Information [http-bio-8504-exec-7] - Session rotated successfully.
Apr 30, 2014 13:44:16 PM Information [http-bio-8504-exec-7] - User admin logged in.

Interesting my "Connect to 127.0.0.1:8987 [/127.0.0.1] failed: Connection refused: connect http://127.0.0.1:8987/PDFgServlet/" fails to start. It does not halt at that point and moves on to next step. I don't know what that is. It is not in my CF10 out logs.


HTH, Carl.

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Explorer ,
May 29, 2014 May 29, 2014

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Interesting my "Connect to 127.0.0.1:8987 [/127.0.0.1] failed: Connection refused: connect http://127.0.0.1:8987/PDFgServlet/" fails to start. It does not halt at that point and moves on to next step. I don't know what that is. It is not in my CF10 out logs.


HTH, Carl.

Carl, that is for the new CF11 PDF features I believe. It's one of the reasons we want to go with CF11. If however we can't figure this out soon, we will be going with CF10.

Anit Kumar Panda, Thanks for the suggestion. I have emailed cf install support.

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Adobe Community Professional ,
Jun 03, 2014 Jun 03, 2014

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@Sir, any update on your challenge since last week?

If not, here’s a thought on your question below: is this a Standard, Enterprise, Trial, or Developer edition of CF? If it’s one of the latter 3, you could get a stack trace of running threads which may also help identify where time is being spent. You’d do it from the Server Monitor (accessible within the CF Admin, except in CF Standard). On it, go to the snapshots tab, and trigger a snapshot (while in that period of waiting for CF to come up).

The snapshot will include, in the bottom 90% of the resulting file, the thread dump, which is a point in time display of the current state of all threads. I’m not saying it will be easy to discern anything, but it’s something to consider and perhaps to share with Adobe. (It will be huge, so please don’t dump the text here in a message of the thread but rather use the attachment feature, accessible if you view these forums in the web interface rather than by email.)

There may be still other tools you could use to see, from the OS perspective, what file i/o may well be holding things up. I prefer to use Process Monitor in a situation like this. It’s free from Microsoft, but it’s like giving you a gun if you’ve not been taught how to use it. You must be very careful to read its docs before using it.

You may also find that it’s some sort of port conflict, but I’d expect your error logs to have shown that and we saw none in your various error messages shared.

It’s odd that your problem is one we’ve not heard others encounter. That would make me think it’s related to something on your end rather than some inherent CF11 problem (but we won’t know for sure until it’s understood better). I will say that if you remain unable to get things working and still want to understand it, there are folks who do CF server troubleshooting for a living (myself included), and I list them (yep, myself and others you can consider) in a category of my CF411.com site, at cf411com/cfconsult. But I realize you’ll likely for now regard this as a CF bug for which you don’t care to pay for help resolving. Just offering it as another option, in addition to all the above.

/charlie


/Charlie (server troubleshooter, carehart.org)

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Explorer ,
Jun 03, 2014 Jun 03, 2014

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Hi Charlie,

One is Development the other is a Trial of Enterprise as that is what we were planning on getting for our Utilities server. My issue with getting the stack trace is that CF won't start under normal circumstances. If this will help though, I can get CF running via console and generate the stack trace and post it back here. I'm not sure however, how I would get into the server monitor if CF isn't started up because I can't access the Admin until Cf is up and running.

I'm currently dealing with Adobe directly since the issue has not been resolved. I find it odd that it's my environment because 2 different fresh installs of Windows Server 2012r2 both exhibit the same issue. One of those servers is running on the bare minimum. I will say that these 2 servers are acting as more than just Web servers. They both have the Active Domain Controller and DNS roles installed as we needed these for our new SQL Cluster and these 2 servers were available and not public facing (one is a production machine for background CF processing, but is the fallback for the other server). I may try and remove these roles just to see what happens on the backup server, however since they did work with these roles installed, I'm not sure this will work. This is a very confusing issue and the first time in my 15 years of CF that I've had issues installing  and running it.

I will say that I had all these roles installed before CF and upon installing CF the first time, there were no issues whatsoever. I'm not discounting my environment, but without actually doing a complete re-install of Windows to see if that is the case, I don't know where to go from here. Anit Kumar Panda is helping me via phone and is currently trying to reproduce my problem by installing CF11 on a 2012r2 server at Adobe.

I'm also curious why other's aren't having this problem, but with both of these being the newest version of their respective products I assume that there is just not a lot of people running this configuration which might explain the reason.

I will state that CF10 installs and runs just fine so far on the machines. I really wanted cf11 though so that we could move up to the newest. At this point, however, we are looking at going to CF10 to just get us going as this is a time sensitive project.

On a side note, Charlie Arehart, I'm glad to see you've hopped on this thread. I worked for a company you helped out a few years ago and got us all straightened out. It was unfortunate that during that time I was working remote so I was not able to meet you in person. I would love to engage you (or someone else) to help us, but unlike my old employer, my new one is a lot smaller and at this point, if CF10 just "works", then they will likely go that route than putting money into trying to fix something that in their minds "should just work" (which I tend to agree with). If this was an issue with legacy code that was poorly written or an over taxed CF install that was failing to perform, then I think a consultant would be necessary. At this point though, this is all new code that is not very taxing and is only being run on demand for testing by Developers under my watch (So I know the code shouldn't at least be at fault). Couple that with it should be able to at least start the service faster than 12 minutes and I think it's something else. Hopefully Adobe can help me figure this out as I really want to jump to CF11 instead of CF10.

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New Here ,
Jun 03, 2014 Jun 03, 2014

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We are having a similar problem using cf 11 Enterprise and Server 2008 R2. Also occurred on CF 11 on Win 7.  The problem seems to have started after a round of server & desk top patching last week. CF 11 was running fine in both environments until then. We are currently trying to isolate the patch that may have caused the problem.

Tim

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Explorer ,
Jun 03, 2014 Jun 03, 2014

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timeToPlay, Now that I think of it, it is possible that updates were installed. Please keep this thread updated with your findings.

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New Here ,
Jun 03, 2014 Jun 03, 2014

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I work with Tim above, there may be a connection with updating Java to version 7 update 55 after installing CF.  We installed CF11 two weeks ago and recently our Java as updated.  Since then I can't get it to start on my development machine (developer edition) or on our development server.

Adobe says it is certified to run with 7/55 but could this be part of the problem?

Greg

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Adobe Employee ,
Jun 03, 2014 Jun 03, 2014

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We tested this with a fresh installation of Windows server 2012 R2. We are unable to replicate the issue. This looks like a machine/server specific issue.

This can't be a security issue. The new machine, would have the default java, surely not the latest one.

greg.hillsdon wrote:

I work with Tim above, there may be a connection with updating Java to version 7 update 55 after installing CF.  We installed CF11 two weeks ago and recently our Java as updated.  Since then I can't get it to start on my development machine (developer edition) or on our development server.

Adobe says it is certified to run with 7/55 but could this be part of the problem?

Greg

Regards,

Anit Kumar

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Explorer ,
Jun 04, 2014 Jun 04, 2014

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Is there any way to get more in-depth logs during the 12 minute period that CF seems to be locked up during the startup phase? I honestly think that if that could be determined, the solution will become clear.    

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New Here ,
Jun 04, 2014 Jun 04, 2014

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Anit

Sorry for the confusion re Greg's message. There were no Java updates run during the patching cycle that precipitated the service shut down. All updates were Microsoft updates. We are currently removing the updates one at a time and rebooting and trying to restart the CF server after each removal. I will let you what we find.

Tim


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New Here ,
Jun 05, 2014 Jun 05, 2014

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We have made some progress on our local windows 7 development boxes. We have managed to get CF 11 to run by disabling the DHCP Client Service and WinHTTP Web Proxy auto discovery service. So far it appears that these services can be restarted after the cf application service is started.  We haven't been able to get this to work on Server 2008 R2

Tim

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Adobe Community Professional ,
Jun 08, 2014 Jun 08, 2014

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@Sir, thanks for the reply and the kind regards, and sorry for my not being able to respond sooner. Besides seeing that Adobe was working more directly with you (and others), I was also on kind of a vacation last week, so while I was working, I had limited time other than that to keep up on mailing lists/forums.

I see now what you mean about thinking that the monitoring tools wouldn’t help, since this problem is about the startup of CF, and you feel you can’t get any CF requests (let alone the Admin) to process.

But note that if you look at the logs you shared, you’ll see that the CF Server Monitor feature was already functional:

Apr 30, 2014 13:39:44 PM Information - Starting Monitoring...

Apr 30, 2014 13:39:45 PM Information - Starting Monitoring Server on port 5500.

(BTW, this is from your forum thread posted on May 29, but note that the log entries refer to Apr 30. Is it that you had not tried to start CF again in the month since that error happened? Just curious.)

Anyway, note that in your case it also indicated that the monitor is listening on port 5500 (that’s an option for the monitor, on the Monitoring Settings page, which you must have chosen to enable, as by default it listens on the external web server). As such, you may find you can get into it even when you can’t get other requests to run. It’s worth a shot. Again, once you’re in it, you should be able to take a snapshot, which may show something interesting (or it may not).

As for your being on 2012 and running as DC and DNS roles, we’ve seen the others since write that they have what seem similar problems on 2k3 and 2k8, so it may not be unique to your version of Windows (and they may confirm on seeing this that they are not running as DC or DNS roles on their servers.)

Finally, again, thanks for the kind regards on your recalling how I’d helped a previous employer of yours. Sorry we didn’t get to meet then. While I can appreciate that your new employer may think this is not something they should pay for help with, I’ll just reiterate that if you don’t get it solved with Adobe, and you tried with me and we did NOT solve it, then you would NOT pay for that time. So you’d only be paying IF I helped you solve it, and I would NOT drag it on to be a long engagement. I’d not be surprised if we found something within an hour or two.

If we did, then at that point, while I can’t waive my consulting fees if it’s determined to be an Adobe bug, at least you’ll have solved it, if getting to 11 is worthwhile. It does have new features that perhaps you’re hoping to use, so you can decide if this is worth pursuing. But until then, I hope you or the Adobe folks or others experiencing this may get to the bottom of it. Again, I shared still another tool which could help, and I’d help you or anyone else best use such tools to try to get to the bottom of this. As always, though, I have also offered the info in my last reply to let those who prefer to try to work it out on their own.

/charlie


/Charlie (server troubleshooter, carehart.org)

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New Here ,
Jun 09, 2014 Jun 09, 2014

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I can confirm that our server (Win2003R2) is not running DC or DNS roles.

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Community Beginner ,
Jun 06, 2014 Jun 06, 2014

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I'll confirm the original problem, We have windows 2008 R2 service pack 1.  It hangs for 10 plus minutes at

PDFg service manager http://127.0.0.1:8987/PDFgServlet/ registered. and will not start.

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