CF2023 Package Manager

[Doug_E_Fresh]

Hello -

I tried to update my CF2023 on Windows using the CF Admin tool's Package Manager.

I clicked on Download and Install, it looks like it downloaded the latest version  to the server, according to the updates log, it downloaded Update 12, but the process didn't stop and restart the server.

I did that manually, and my account has persmission to access the services, so that shouldn't be an issue.

I didn't notice the update to 12 being applied.   I am bringing the Server from 6 to 12.

I'm just trying to get the updates and the other packages up to spec.

I've looked at different update guides... and there is a part of me that get's a little confused as to what files I need to modify and where to point things.

As I mentioned that the admin downloaded the file and put it in one directory, but when I follow the updates instructions, and download the zip file, the instructions want me to point to that unzipped directory.. I think.

I'm sorry, but trying to make sure I modify the right file and point to the right spot always has me concerned when I am making changes to my prod server.

Any idea or suggestions are appreciated.

Thanks

Doug

[Charlie Arehart]

It would seem that despite your thinking you'd stopped cf, something still had a hold on files in that cf23 folder.

I'll say again, if you just want to get it done, I'm confident we could do that in as little as 15 mins. I've seen and solved pretty much every update problem people have had. It would be far more effective than constant back and forth over days here. Your call, of course. You or I could then report back here what the resolution was, for those curious.

Otherwise let us know if what I shared at the opening of this comment helps or if you learn something new. 

[Doug_E_Fresh]

HI Charlie -

How many services are there for CF?  On my machine I have 4 services related to CF.

I have:

API Analystics Service

API Datastore Service

API Manager

Application Server

All of them were stopped.  What else could have been holding onto those 5 files that I mentioned in a previous post?

Thanks

Doug

[Charlie Arehart]

First, I've seen it happen when someone had one of the cli tools open, like cfpm. 

Second, I've seen it when someone had started cf from the command line. 

Third, I've seen it when someone ran a previous cf update from the command line, where that update then started cf but NOT as a service.

There are still other possibilities. 

So don't trust your observation of the services panel. Look instead at task manager, specifically the "details" tab, sorted by process name: are there any for coldfusion.exe? Are there any for java.exe? If you can't fathom what those could be (to stop them) , you could modify the list of columns in task manager to show the "command line". That might help you. Or of course you could just terminate the processes there (brute force, in desperation).

Finally, someone may want to add how it's possible to find what processes are holding a file or folder. The problem here is that what's held is not always obvious from the errors in the cf update log...or those are reporting the wrong info. 

Let us know how things go. 

[AbhishekJha]

@Doug_E_Fresh Could you please try the steps per this article: https://coldfusion.adobe.com/2024/09/a-simple-way-to-install-coldfusion-updates-manually-in-offline-...

Thanks,

Abhishek

[Charlie Arehart]

It's not yet clear that manual steps are what he requires. Hope he'll consider first what I'd proposed. But yep, another useful resource for those needing to do that. 

[Doug_E_Fresh · Accepted solution]

Hello all -

So I was able to get everything up and running.

Because I could do a rollback my entire server very easily, I wanted to try the CFPM option one more time.

I stopped every service.  I stopped anything in the processes tab of my Task Manager that could have been CF related.

I even stopped IIS. 

And when I ran CFPM, it still gave me the errors related to 5 files being locked ( as mentioned in a previous post).

I ultimately followed the instructions found at:

https://coldfusion.adobe.com/2024/09/a-simple-way-to-install-coldfusion-updates-manually-in-offline-...

And that is what worked for me.  That got my server up and running to the latest update.

Thank you all who gave me your time, your wisdom, and your experience in trying to resolve this matter.

Doug

[Charlie Arehart]

Doug, that's certainly great news that you have resolved things. And I have marked your response as "the answer" for the thread.

That said, I am surprised to hear that you needed to do the steps of the offline manual install. That's addressed mainly to people whose CF server has no internet access. But the opening paragraph of your inital post here said, "I clicked on Download and Install, it looks like it downloaded the latest version to the server, according to the updates log, it downloaded Update 12, but the process didn't stop and restart the server." 

And that is why we have focused ever since on what it was about the actual UPDATE process that was failing. Anyway, no need to relitigate/re-examine/appeal the case. 🙂 Your problem is solved. And perhaps your solution may help someone else in the future. I will just say that while anyone CAN do the manual steps outlined there, folks often prefer to do the update from the Admin...and the many things shared here addressed common reasons people find that not to work.

Now, on to your bigger fish to fry. 🙂

[BKBK]

Hi @Doug_E_Fresh ,

I am glad to hear that you have been able to get the update up and running. 

Thanks for sharing how you did it.