CF9 application server would not start after installing add-ons

[clee_usace]

Hello,

We have been installing CF 9.0 to IIS 7 on a new server for the first time. The installation was working fine until we tried to install add-ons such as the CF 9.01 installer or a Java JDK. After one of these was installed, the CF 9 application server would not start. We got a message saying "Windows could not start the ColdFusion 9 Application Server on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 2."

We reviewed the System Event logs and found error logs saying "The ColdFusion 9 Application Server service terminated with service-specific error They system cannot find the file specified." The error did not state what file that is.

We tried uninstalling and re-installing CF 9.0 a handful of times and then applied either the 9.01 installer or JDK. We continued to get above error message when trying to start services.

Has anybody experienced this issue before? How do you get around it? Thanks.

Best regards,

Chung Lee

[clee_usace]

I also want to mention that the server is on a VM. Not sure if this might be a potential cause. Thanks.

[carl type3]

Chung What does CF9\runtime\logs\ "cf-out.log" and "cf-event.log" report when CF9 app service tries to start?

What is the file name of the CF9 installer that you ran on setup? Could be you are installing CF9.0.2 then patching it with update1 - 9.0.1 .

What JDK have you installed 6 or 7? CF9 is not supported on JDK 7 (tho there are ways of making CF9 work with JDK 7).

HTH, Carl.

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