CFCHART - WebCharts3D Invalid License Message

[BrijeshChauhan]

Hello

We are using CF 9 Enterprise and use CFCHART for reporting application, we are now getting a message below charts which says "WebCharts3D Invalid License", why is this message appearing ? what's the resolution ?

[Reed_Powell-ttnmOb]

Please explain what you mean by "we are now ..." - are you saying it was working (ie, no watermark) and then stopped, or that it has alwasy displayed the watermark?  There have been problems in previous versions similar to this where the "developer version" watermark from WebCharts (not to be confused with the CF watermark) would begin to show up if you tried creating custom reports by calling the webchart objects and methods directly, instead of going through the CFCHART tag.  Once that happened then all webcharts reports, even those done through CFCHART, would get the watermark.  The only solution was to reinstall CF on that server.

-reed

[BrijeshChauhan]

Clarifications

1. Using CF 9 Enterprise version.

2. "WebCharts3D Invalid License Message", does not appear on ALL the charts, only some charts have it. This has happened today while creating new charts, all the old charts do not show this message.

3. Using XML to define properties for all the charts.

4. The behaviour is random, I have 6 charts on a page, the message appears randomly below any of the charts and sometimes does not appear at all.

Hopes this clarifies your questions...

[BrijeshChauhan]

Contacting Adobe support on this, will update you on the resolution if it's different from re-installing CF on server.

[smholstein]

BrijeshChauhan, did you find a solution for this?  I recently began seeing this on a a new CF9 server.  My issue is very similar to yours and was wandering if you found a way for fix it?

[spsb84]

Hi All,

Please try re-starting the CF instance {single server--> coldfusion,, multi-server--> cfusion/any other instance where charting is being used}.

You can try re-starting via the command prompt. Once done, please access the webcharts again and observe the behavior.

You can then stop the server form command prompt and start it form the Services panel.

Rg,

Spsb84

[balumohan]

Hi All,

I am now getting 'Invalid License' message for the webcharts 3d. Could you please advice whether this is a license issue or is it because of some other issue. If this is a license issue, is it the License of the Coldfusion Application Server that is having problem or is it having a separate licensing system?

Please Help!!

Thanks

[jeffb7]

Based on some of the information provided here, I simply tried logging into the server as an administrator and restarting the main CF Application service.  Poof -- problem solved and the invalid license message no longer displays.  Hope that helps.