CFMAIL embedded form has disabled input in Outlook

[Guest]

I have a CFMAIL which is sending an embedded form (radio buttons, textboxes, submit button) to a group of users:

<CFMAIL to="#GetProspectInfo.email#" type="html" from="info@company.com" subject="Quick Survey">

All tests well in Outlook express and Yahoo. The user can click buttons and submit the embedded email form.

However, users who use Outlook 2007 (haven't heard back from 2003 users yet) receive the email without any input fields being selectable. All they see are parentheses, in the case of radio buttons, which are not even selectable.

Example:

7. Was the representative on time for his/her meeting with you? ["Yes" or "No" or "Can't Remember"]

( )Yes

( )No

( )Can't Remember

Weird, no?

Anyone experience this or have ideas on how I might rectify?

[ilssac]

Not not really wierd.

That is the trouble with HTML e-mail, it is not neceassarily accepted by many clients.  Even if the program can, such as Outlook 2007 surly can, mabe the user or network administrator as disabled HTML formated emails.  This is often done to prevent spam and virusus.

What you show there looks a lot like how I would expect the text version of an HTML form to be rendered.

[Guest]

Thanks for the helpful reply, Ian! You just saved me lots of aggravation.