CFMail in CF8 on Windows VPS account not sending emails via Smartermail 5

[siegler]

where should I look

[siegler]

We are on VPS account and the email sent via SmarterMail supplies the message ID with 80ae8a477e654058bc2d083970393258@nameofmy vps-server.myvps-host.net

so i guess is not a SmarterMail issue. Actually only one particular email is not sent by CFMAIL - just one.. ain't that weird. How do I correct this. Where should I look once more.

[Daverms]

Hi,

Have you checked the mail log. Any errors logged over there?

[siegler]

quote:

---

Originally posted by: Daverms
Hi,

Have you checked the mail log. Any errors logged over there?

---

I did and the mails that are sent via the store end up being moved tot the undelivered mail directory

Moved undelivered mail: Mail47389.cfmail to C:\ColdFusion8/Mail/Undelivr directory

This is however not the case when sent a mail via the SmarterStat webapplication running on that same server with the same corresponding mail adres that the store itself uses to sent confirmation emails to customers or sent out newsletters.

[Daverms]

Hi,

Have you checked and confirmed that the mail settings in your Coldfusion Administrator and SmarterMail are identical?.

[siegler]

Are you referring to server ports or local host settings in the CF admin ?
ports of both the SMTP settings in CF8 and in SmaterMail ??

[siegler]

I find the following SmarterMail uses port 9998 and CF8 SMTP uses by default port 25

[Daverms]

Yes.. Your mail server name and port were those things I was actually referring earlier...

[siegler]

my mail server name is : mail.mydomainname.com and are both used by SmarterMail and the webstore

[siegler]

The log does not tell me anything but other than the mail the webstore sents, that one particular email does not reach the customer (user) registered at our store.

Just one particular customerservice@ourdomainname.com that does it, the other ones orders@ourdomainname.com do get to customers. I am baffled

[Daverms]

Hi,

What happens when you change your port number under Coldfusion Administrator -> Mail Settings from "25" to "9998" (the one you have with SmarterMail)???