Tony, it's been almost six months. All this back and forth among us all (in recent weeks even) has not solved your problem, as I feared could happen. Some problems just can't be easily solved this way, and what some consider a "stock implementation" with "little traffic" which "should just work" often turns out to have unexpected explanations for why things do not work. Most important, sometimes there are diagnostics that may be necessary to enable to really understand what's going on.
But there are just too many settings and diagnostics to consider to lay them all out here in the forums, as well as to then CONSIDER the implications of WHAT those diagnostics may show, let alone WHAT alternative settings values could be considered and HOW those may affect still other settings.
All this is why I said from the outset that for some challenges there's just no substitute for having direct remote assistance from an experienced troubleshooter. And even if the person asking for help or their mgt might presume their existing staff were just as experienced as anyone else (or more) to solve things, sometimes the help comes simply from having someone look at things objectively, perhaps asking questions or posing possibilities that had not been considered or were presumed not to possibly be the issue.
Again I'll say I do this with folks daily, with a 99% satisfaction rate (on avg each year, for 15 years, as tracked by time marked "refunded"). And even when I may work on a problem with some aspect I may have "never seen before", I'm still usually able to solve it. And even when capable people may have spent days, weeks, or months trying on their own, I am nearly always able to solve problems quickly, often less than an hour.
And as for when it might somehow take longrr, I've mentioned my satisfaction guarantee: you won't pay for time you don't find valuable-- even if we solve it but it took "longer than mgt was willing to pay for". I just so lament seeing problems that plague someone for months when we may solve it in hours or even minutes.
Please remind your mgt of the satisfaction guarantee. It seems they have nothing to lose and only your time, sanity, and server stability to gain. 🙂 See my consulting page for more, including my online calendar to grab a slot even tomorrow. Or email or call me at the contact info offered and we can even meet today, Sunday, if that's somehow preferable.
/Charlie (troubleshooter, carehart.org)
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